The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

The Turndown Attendant refreshes guest rooms and turns
down beds in safe and efficient compliance with policies
and procedures, brand standards, and federal, state and
local regulations. Promptly reports emergencies,
accidents, injuries, missing articles, damage,
engineering items and safety hazards to management.
Reports any deviations from policies, procedures, brand
standards and regulations to management.

* Receive room assignments, priority room requests, keys
and supplies from Housekeeping management. Review room
assignments, retrieve and stock caddie/cart to ensure
all supplies, linen and amenities are available to
properly turndown guest rooms. Review list for any
special requests. Turn in keys, properly store and
secure caddie/cart and unused supplies at end of shift

* Turndown each assigned room according to policies,
procedures and brand standards. Refresh towels, replace
glasses, clean ashtrays, remove trash, turndown bed,
lightly vacuum, restock amenities, turn on bed light,
turn on radio, etc. Perform quality check on the
television, telephone, heating/air conditioning, and
lights.

Job Requirements

Ability to understand and provide friendly guest
service. Ability to understand and comply with proper
cleaning techniques, procedures and brand standards.
Ability to operate a vacuum, mop and properly use
cleaning equipment and supplies. Ability to timely
complete assigned rooms, organize housekeeping cart,
identify and investigate issues and resolve basic
matters. Ability to follow an appropriate course of
action based on policies and procedures. Ability to
operate a clock radio, lamp, coffee maker, phone, TV and
other guest room equipment. Attention to details with
good organizational and efficient time management
skills.

Consistent professional attitude and behavior with
effective listening and communication skills. Ability to
work in a fast paced environment, sometimes under
pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment
within the jurisdiction.