Property Name:
Silverado Resort and Spa |
Job Title:
Director of Sales |
Location:
California-Napa/Sonoma |
City:
Napa |
Work Permit?:
Applicants who do not already have legal permission to work in the United States will not be considered. |
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| It's a very exciting time to be working at Dolce Hotels and Resorts! Building on our nearly 30 years of success, we believe people represent our most important investment. Dolce's culture is focused on serving customers, internal and external, to help them achieve their goals. We expect hard work and reward creativity and innovation. You will work alongside a diverse group of creative and talented people from around the globe. |
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The Director of Sales is responsible for the development of the hotel's sales team and driving the strategies for achieving overall revenues for the entire property including the development, selling, and maintaining of segments or accounts as assigned. This position also typically manages the group sales managers and their performance towards achieving their annual room night & revenue goals. This position carries a revenue target.
ESSENTIAL FUNCTIONS
* Manages the sales team: staffing, coaching, and performance management, typically for the group sales managers.
* Develops a targeted deployment strategy for the hotel sales team and ensures that the sales organizational chart aligns with the needs of the hotels and the hotel budget
* Manages market territory based on annual room night and revenue target. Actively prospects and solicits new and existing accounts to meet/exceed revenue goals through telephone solicitation, conducting outside sales calls, online bidding/contracting, site inspections, client entertainment, contracting, RFP responses, and written communication. Targets key relationships with customers directly and through other sources including travel industry, CVB, etc. Meets solicitation and maintenance call requirements.
* Ensures that the sales team participates in cross-property selling programs, account development and strategy, and prospecting for new business from opportunity accounts near property that have outbound potential for other Dolce Hotels and Resorts
* Works closely with the Global Sales Organization to ensure property sellers are versed on vertical market strategies and that sellers are aligned with the Global Sales Organization on select key account teams. Supports the overarching strategies of the Global Sales Organization and ensures that property Strategic Team is aware of GSO Strategies and Initiatives to build alignment
* Participates in and/or leads daily business review meeting, weekly sales meetings, dolce & function specific training, mystery shopping and other sales related meetings as requested by DOSM.
* Prepares weekly sales reports and other departmental reports as needed/designated as well as other correspondence, including correspondence to customers and internal departments
* Helps Group Sellers to close complex leads. Reviews all Group Seller weekly activities and guides them in account development strategies
* Ensures that all Group Sellers have a current 30-60-90 day Sales Action Plans.
* Conducts weekly 1:1's with members of the Group Sales Team
* Assists with and completes special projects and assignments as designated by the General Manager or DOSM.
* Participates and professionally represents the hotel in industry related professional organizations, trade shows, community events, networking events, and sales trips.
* Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Work may require evening, night, holiday, or weekend assignments on occasion. |
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* A minimum formal education of high school diploma or GED with college degree highly preferred.
* 5+ years of direct sales experience within mid-size to large full-service resort/hotel, with at least 2 years in a supervisory role.
* Solid working knowledge of corporate transient, group, leisure and catering segments
* Proven track record of driving solid results
* Excellent communications skill (oral & written)
* Proven ability to effectively develop & lead a team to achieve/exceed growth goals.
* Proven ability to foster relationships with key third party vendors, political and community organizations
* Demonstrated analytical ability and financial acumen and report writing skills
* Effective presentation and interpersonal skills
* Computer literate. Prefer Microsoft Office proficiency. Prefer experience with Delphi, Lanyon and Opera hotel automation systems.* Understand the GDS, TMC and different channel distributions related to travel.
* Ability to analyze market data and translate it to a plan to target new business through Hotelligence Report, Star Report, etc.
* Must have employment eligibility in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. While attending trade shows, must be able to stand for up to 8 hours per day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to lift up to 15 lbs. occasionally.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Some portions of daily assignments involve ergonomic risk, such as repetitive tasks, hands exertion, vibration, cold temperatures, poor body mechanics, restrictive work stations or awkward postures.
* Some portions of the assignments require travel to other hotels, trade shows and client events via car, plane, rail, subway or other mode.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
Dolce Hotels and Resorts is an Equal Opportunity Employer M/F/V/D. We require consent to pre-employment drug testing for all positions. |
