Sage Hospitality exists to lead the industry as an investor and operator. They are recognized as an innovative leader in the industry, specializing in the management of premium-branded hotels. Sage owns and operates hotels representing many internationally known brands including Starwood, Marriott, Intercontinental, Hilton and many others. Sage also owns and operates some of the most innovative and deliciously unique restaurants as part of the Sage Restaurant Group. Sage services a wide cross-section of industry segments including luxury, full-service, select-service and extended-stay hotels, both branded and independent. They operate with three hotel divisions to compliment the breadth of their portfolio: Premier & Lifestyle, Full Service, and Select Service.

Founded in 1984, Sage Hospitality has approximately 6,000 associates nationwide and is based in Denver, Colorado. Culturally they strive to enrich the lives of the associates, guests and the community. Sage seeks to understand their partners’ goals and values ensuring alignment; and always act in a transparent manner. Sage bases their actions our their strong values and guiding principles which consist of Integrity, Pride and Team Spirit, Personal and Professional Development, Extraordinary Guest Experiences, Engaging In Our Communities and Driving Performance.

POSITION FOCUS
Oversee network and server design, deployment, and administration for Sage Hospitality Global Office and Properties. Project planning, tracking and implementation. Coordinate with Operations teams on installations and upgrades. Manage vendors responsible for delivering and supporting infrastructure assets and services including data and telecom services. Manage security platform in support of PCI compliance and industry best practices. The position will report to Sage’s SVP of IT and will be based in the Denver Global Office. Specific position standards are described in further detail below.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
Budget creation and management – Capital Budget management, project initiation, capital closure, financial tracking and reconciliation, manage all charges related to projects, and manage procurement process

Employee management – Set goals for direct reports, manage day to day assignments and projects, manage recruiting for team positions, manage employee corrective action plans as needed, and manage annual review process
Project / portfolio management – Define Infrastructure roadmap and portfolio of projects for the corporate office and the hotel environments (In coordination with the Director of Property Technology).

Monthly project updates, resource planning and budgeting, vendor management (vendor selection, contracts, support agreements, service delivery and quality), operational support plans, alignment with operational processes, revisions to SLA’s and SOP’s, manage change control process, and plan system outages and upgrades with business input.

Business partner management – Ability to present business proposals to relevant business partners in order to drive support for necessary technology changes.

Manage issue and enhancement priorities, develop and maintain relationship with business sponsors and their direct reports, understand business applications in use and how technology supports and impacts business, and manage the disaster recovery and business continuity planning and execution.

Vendor management – Manage vendor relationships, contracts and renewals, vendor selections, quarterly or yearly vendor management meetings, define SLA’s and key criteria for managing the vendor relationships.

Technology strategy development – Align organizational strategy with system design and development through Network design, PC and laptop management for 100 corporate users and 1,500 field-based users, help desk and PC Tech operations for Global Office, disaster recovery, business continuity, server and virtualization design, co-location strategy, security design, compliance (PCI), telecom and data circuit design.

Ensure infrastructure upgrades and patches are coordinated, ensure production outages are minimized and properly scheduled, and other duties as assigned.

OTHER RESPONSIBILITIES
Proven experience leading in-house and third party IT resources in a multi-unit consumer oriented business.

Ability to work with Brand Standards defined by Marriott, Hilton, Starwood, IHG, and other hotel flags

High touch, proactive customer service mentality
Ability to stay up to date on latest technology trends and identify those applicable to Sage Hospitality
Ability to communicate technical topics and positively influence and persuade IT stakeholders across the organization including business executives, property executives, and hotel ownership partners

SUPERVISORY DUTIES - 2-8 Corporate IT Associates

Competencies

Strategic Skills
Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.

Operating Skills
Effectively divides, assigns, and delegates work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Is able to assess how associates can improve performance and guides their developmental path. Is able to motivate and develop associates to their potential and create promotable talent for the organization.

Courage
Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Can recognize talent individuals and assembles great teams without fear of hiring strong people. Formulates and communicates clear work plans and gives regular feedback on progress towards goals and makes changes accordingly. Let’s people know where they stand and can take negative action when needed.

Energy and Drive
Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.

Personal and Intrapersonal Skills
Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.

Knowledge/Skills
Working knowledge of Network Design, Server Configuration and Virtualization, Firewalls, Data Center Management, Remote Access, Email Management, Data Backup Strategy, Disaster Recovery and Business Continuity Planning, Telecommunication Management Systems, and Help Desk Operations
Must possess excellent customer service and communication skills.

Abilities
Ability to lead a technical team as well as to function as an individual contributor when necessary.

Education/Formal Training
Bachelor's degree in Technical Field is required; advanced degree is preferred.
Prefer CISA or CISSP certification

Experience
5-10 years progressive experience as an effective leader for a multi-property, multi-state organization preferred.

Material/Equipment Used
Office and business equipment

Environment
95% Office environment