Sage Hospitality is one of the leading hotel management and development companies in the United States. Recognized as an innovative leader in our industry, we specialize in the management and development of premium-branded and independent hotels. We create value for hotel owners and investors through outstanding product development and superb asset management. This powerful combination fuels our vision of being recognized by our customers as the best in the business. Sage Hospitality Resources is a dynamic, growth-oriented company that prides itself on our commitment to values that support our management philosophy of exceeding associate, guest and hotel owner satisfaction.

POSITION FOCUS
The primary objective of the Vice President of Operations is to strategically oversee the overall operations of the properties within their respective Division and Region. This position is responsible for overall results, as well as the development and execution of strategies that will support, strengthen and grow, the Hotel Operations. Responsibilities will include driving service excellence, developing and executing plans to improve performance, working closely with the Divisional Vice Presidents of Finance, Sales, Revenue Management and Human Resources in assessing and driving overall performance while maintaining positive owner relationships.

This position will directly oversee General Managers within their Division and indirectly supervise property level Executive Committee members to meet and exceed the strategic goals of the organization. This includes oversight of at least 5 to 10 properties with the ability to increase property count scope.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
Operational
? Develop and execute strategic operational and financial initiatives for the Division; with accountability to all objectives are being met.
? Oversee communication to customers related to the long term vision and strategies and ensuring timely and proactive communications to all stakeholders.
? Assist and direct property leadership in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive outcomes.
? Establish strategies to proactively react to changes in the market to keep ahead of trends.
? Maintain trained and effective General Managers in position and ensure proper staffing of all Executive level position to achieve individual property and Division goals.
? Effectively act as a mentor to the property Executive Committee resulting in High Potential leaders that can advance and grow in the organization.
? Work with corporate team members and the properties to ensure maximization of revenues and profits, proper controls, optimal productivity and a coordination of efforts towards achieving overall objectives.
? Support strategies to continuously elevate guest experiences and guest survey results.
? Support strategies to create a positive, thriving culture and elevate associate team member satisfaction to achieve employer of choice status, low turnover and high productivity.
? Infuse the property with a Culture that speaks to the values of the organization creating positive and effective work environments while maintaining their individual Brand.
? Develop and enhance operational SOPs for the Division.
? Ensure properties are in compliance with brand standards and Sage initiatives.
? Participate and maintain active company and community relations while taking part in corporate activities and meetings.
? Provide leadership oversight on special projects, transitions, and new property openings.
? Ensure implementation of Sage SOP’s, financial systems, HR initiatives and culture immersion at all new and transition properties.
? Create innovative solutions that result in company and divisional market differentiators.
? Perform any other assignments as directed by the organization or leadership.

Ownership Management
? Act as the liaison with the owners of the properties ensuring proper and proactive communications
? Gain a thorough understanding of the ownership agreements for all properties, including but not limited to, management, partnership, operating and franchise agreements.
? Ensure management agreement obligations are carried out. This includes being the main point of contact for ownership groups and ensuring initiation and participation of owner meetings when appropriate.
? Review and understand ownership needs and expectations on a periodic basis. Ensure no owner is ever surprised by any communication from the property or corporate team member.

Planning
? Lead strategic planning, development, and coordination of business initiatives and strategies for the division and organization.
? Set up long term strategies for the division from a staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams.
? Oversee communication to customers related to the long term vision and strategies and ensuring timely and proactive communications to all stakeholders.
? Annual business planning and budgeting for each of the properties coordinated in a way to ensure timely internal reviews while meeting ownership deadlines.
? Implement succession planning within each direct report to provide new opportunities as associates develop, to handle company-wide growth, and to mitigate risk if associates leave.
? Develop a process in which high potential candidates for future positions are identified and put in a pipeline for opportunities.
? Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate.

OTHER RESPONSIBILITIES
? Demonstrated leadership skills including creating constructive development plans with a strong ability to hold direct reports accountable for results in sales, marketing, financial results and operational skill
? Excellent communication skills with owners, associates and guests; approachable, motivational, and a positive personality
? Ability to multi-task, follow through and re-prioritize well to meet deadlines.
? Ability to travel on a regular basis
? Ability to work under pressure and deadlines
? Ability to spend extended periods of time at a computer

SUPERVISORY DUTIES
4-30 properties, Corporate Divisional Team

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

Competencies

Strategic Skills
Skilled in all facets of general business or area of specialty. Highly capable with current practices and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Reflects on vast experience to determine numerous future possibilities. Natural instincts and insight for finding the best solution to unclear issues and problems. Finds creative solutions to problems, Can see how the details fit into the big picture. Highly capable and resourceful problem solver. Manages the creative process within an organization to develop unique solutions. Leverages creative solutions in an organization resulting in competitive advantages. Makes great decisions. Highly strategic in perspective and decision making.

Operating Skills
Recognize leadership and performance potential in associates. Motivates and develop managers and leaders. Able to formulate and execute long term plans, correctly anticipates future resources needed for long term projects, is quick to make strategic connections of people and processes resulting in improved quality, cost savings, and time efficiency .

Courage
Excellent conflict mediation, resolution, and negotiation skills, able to form consensus and agreement when presented with differing or competing positions, quickly and directly addresses operational and associate challenges, is fair, firm, and consistent

Energy and Drive
Competitive, consistently driven to accomplish and exceed goals, able to create sense of urgency.

Organizational Positioning
Effectively navigates through organizational systems, structures, and people to accomplish goals. Highly capable in forming and leveraging business relationships to create advantageous support systems, alliances, and synergies.

Personal and Interpersonal Skills
Demonstrates care for customers and associates, visibly demonstrates desire to understand others, creates confidence and trust with others, is viewed by others as honest and direct, able to create an environment where associates thrive and actively seek approval of the manager, actively seeks input and collaboration from team to create goals and buy in, builds high performing teams, compels teams to embrace a shared vision for success.

Knowledge/Skills
? Advanced knowledge and skill of hotel operations, leadership, and corporate environment. Ability to execute corporate, owner, and brand initiatives.
? Ability to influence all levels of the organization with their presence and business acumen.
? Proven ability in building strong teams and developing direct reports and others.
? Provide current, direct, complete and actionable positive and corrective feedback to others. Faces up to people problems on any person or situation.
? Ability to be counted on to exceed goals successfully and pushes self and others for results.
? Excellent oral, written, presentation and public speaking skills; ability to identify message points and messaging opportunities.
? Proactive, independent, forward-thinking, trustworthy, and hands-on operations executive.
? A dynamic team player who is a quick study and can think creatively, manage innovation, and effectively challenge existing practices.
? Able to skillfully shift between strategy and tactics and provide strong leadership to the organization.
? Ability to read situations quickly and settle disputes equitably stepping up to conflict as opportunity.
? Strong organizational and project management skills.
? Ability to effectively cope with change and shift gears comfortably. Can decide and act without having all the information or the total picture.

Abilities
Sitting 90%, Walking 5%, Standing 5%

Education/Formal Training
Bachelors or Masters Degree in Hospitality Management or Business Administration preferred

Experience
3-5 years proven successful experience in a multi-unit Area GM/RVP role in hospitality
5-10 years of GM responsibility experience, Field and corporate experience is preferred
Multi – unit oversight experience is required

Material/Equipment Used
Office equipment, Hotel equipment

Environment
Office and hotel environment