Job Purpose:

Under the general guidelines of the Director of Sales and Marketing, solicit group business that enables the hotel to meet and/or exceed revenue goals in rooms and food and beverage.

Duties & Functions:
* Solicit new and existing accounts to meet/exceed revenue goals through daily prospecting telephone solicitation, outside sales calls, site inspections and written communication
* Prepare correspondence to customers, internal booking reports and file maintenance
* Participate in daily Business Review meeting, preconvention meetings, training and other sales-related meetings as required
* Work with other departments within the hotel to provide quality service to customers
* Attend trade shows, community events and industry meetings
* Develop and maintain knowledge of market trends, competition and customers

Specific Job Knowledge & Skills:
* Bachelor's Degree preferred. High School Diploma or equivalent required
* Previous experience in hotel sales preferred
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments.
* Ability to communicate customer needs and resolve complaints independently
* Ability to establish and master goals
* Ability to work independently and to partner with others to promote an environment of teamwork
* Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include weekends and holidays.  The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

         

 

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