You will find working at Royal Palms Resort and Spa, located in the heart of the Valley of the Sun in Phoenix, Arizona, a very rewarding experience on every level. With sincerity, care and respect, we pledge our support to ensure you are well treated and trained, and given the tools you need to learn, grow, and extend legendary service, which is the PRIDE OF ROYAL PALMS. You will join a very select TEAM of individuals, all committed to providing our internal and external guests with an exceptional hospitality experience in a beautiful, historic, charming, quality driven, warm, and family oriented environment. Our success depends on you, your commitment and desire to be your best, and your unique ability to exceed our guests� expectations, with an emphasis on personalized service. We look forward to your contributions, and to sharing this incredible resort, company and opportunity with you. 

JOB OVERVIEW

Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. 

 

ESSENTIAL JOB FUNCTIONS

· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

· Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Maintain positive guest relations at all times.

· Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

· Resolve guest complaints, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation and organization of assigned work areas

· Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

· Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.

· Provide turndown service to designated rooms on assignment sheet:

· Empty trash containers and ashtrays.

· Remove all dirty terry and replace with clean par to designated layout.

· Replace soiled bed sheets and turndown bed.

· Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remote control).

· Set radio to designated station and volume.

· Refresh ice bucket, tray and glasses.

· Close drapes/shutters.

· Set lighting and thermostat to designated levels.

· Remove Room Service trays/tables/items from room to elevator service landing.

· Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

· Replace facial, toilet tissue and bathroom amenities in correct amount and location.

· Clean guest rooms as assigned.

· Update status of rooms cleaned and turned down on assignment sheet.

· Return and restock cart at end of shift.

· Empty vacuum bag and wipe vacuum clean.

· Ensure security of any assigned guest room keys.

· Report any damages or maintenance problems to the Supervisor.

· Turn over any lost and found items from guest rooms to the Supervisor.

·    Make up cribs and rollaway beds.

·    Stock cleaning supply caddies.

·    Re-hang/refold clothes.

· Other duties as assigned.