Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments with headquarters in Dallas, TX. ; New York, NY; Vancouver, Canada and London, England.  The company's is one of the industry's leaders in the management and marketing of a high-quality, dynamic portfolio which includes illustrious hotel brands throughout the United States, Canada and Europe such as Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Marriott. In addition, Highgate Hotels owns and/or manages a number of distinguished independent hotels including the notable Park Central in New York and the renowned Parc 55 in San Francisco. The company's current portfolio includes over 40 hotels globally, totaling more than 19,000 rooms, each designed to offer unique experiences for astute travelers.
   
Highgate Hotels is a fully integrated hotel company made up of over 10,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal.

The Director of Banquets is responsible for
coordinating, supervising and directing all aspects of
the hotel?s banquet operations, while maintaining a
profitable operation and high quality products and
service levels. He/she is expected to share ideas to
promote business; reduce employee turnover; maintain
revenue and payroll budgets; and meet budgeted
productivity while keeping quality consistently high.

DUTIES & FUNCTIONS

Fundamental Requirements:

* Employees must, at all times, be attentive,
friendly, helpful, and courteous to all guests,
managers, and fellow employees.

* Oversee all aspects of the daily operation of the
hotel?s banquet operation.

* Supervise all banquet personnel.

* Respond to guest complaints in a timely manner.

* Work with other F&B managers and keep them informed
of F&B issues as they arise.

* Keep immediate supervisor fully informed of all
problems or matters requiring his/her attention.

* Coordinate and monitor all phases of Loss Prevention
in the banquet operation.

* Prepare and submit required reports in a timely
manner.

* Ensure preparation of required reports, including
(but not limited to) Wage Progress, payroll,
revenue, employee Schedules, quarterly actions
plans.

* Monitor quality of service in banquet operations.

* Ensure compliance with all local liquor laws, and
health and sanitation regulations.

* Ensure compliance with SOP?s in all outlets.

* Ensure compliance with requisition procedures.

* Conduct staff performance reviews in accordance with
Highgate Hotel standards.

* Understand and be able to prepare payroll and tip
distribution.

* Be involved in and/or conduct departmental and hotel
training (CARE, One to One), etc.

* Coordinate all banquet related food and beverage
requirements with the appropriate departments.

* Keep kitchen informed of accurate counts for
plating.

* Review menu/service with catering managers and
banquet chef.

* Maintain-up-to-date details on banquet functions and
communicate to supervisors.

* Conduct ongoing training of captains/hourly
employees to maintain standards of service.

* Make personal contact with guests and assist them
with any requests.

* Supervise proper tabulation of all banquet checks
and ensure that all checks are presented to guests
for signature.

* Requisition liquor, etc. for banquet bars.

* Ensure safety, sanitation, and cleanliness of
service areas.

* Oversee banquet set-up assignments.

* Ensure inspection of all banquet areas for
cleanliness and maintenance on a regular basis.

* Conduct menu classes and line-ups for all functions.

* Supervise the work of banquet management and
captains, and observe the performance of hourly
service personnel.

* Control and maintain all service equipment. Write
service requests as necessary.

* Ensure overall guest satisfaction.

Education & Experience:

* At least 4 years of progressive experience in a
hotel or a related field; or a 4-year college degree
and at least 1 years of related experience; or a
2-year college degree and 2 or more years of related
experience.

* Must be proficient in Windows, Company approved
spreadsheets and word processing.

* Strong knowledge of service standards, and different
service types (French, Russian, etc.).

* Knowledge of food and beverage preparation
techniques, health department rules and regulations,
liquor laws and regulations.

Physical requirements:

* Long hours sometimes required.

* Medium work - Exerting up to 50 pounds of force
occasionally, and/or 20 pounds of force frequently
or constantly to lift, carry, push, pull or
otherwise move objects.


General Requirements

* Must be able to effectively communicate both
verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and
service oriented manner.

* Must be effective at listening to, understanding,
and clarifying concerns raised by employees and
guests.

* Must be able to multitask and prioritize
departmental functions to meet deadlines.

* Approach all encounters with guests and employees in
an attentive, friendly, courteous and
service-oriented manner.

* Attend all hotel required meetings and trainings.

* Participate in M.O.D. coverage as required.

* Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and
grooming, including wearing nametags.

* Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.

* Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.

* Must be able to understand and evaluate complex
information, data, etc. from various sources to meet
appropriate objectives.

* Must be able to maintain confidentiality of
information.

* Perform other duties as requested by management.

* Maintain a warm and friendly demeanor at all times.