Rooms Control Talent Coach
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Job Details
Rooms Control Talent Coach
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
BE W. WE'RE INTERESTED IN YOU! W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury... WHO WE ARE... The W New York is a tranquil sanctuary with 693 guest rooms and dedicated to our Whatever/Whenever service commitment. What's hip, fresh, and cool, always balanced with what is comfortable and cozy? W is about celebrated comforts such as the signature W bed, state-of-the-art entertainment, fully wired technology and yummy Munchie Box. Work off that stress at Sweat Fitness center. Then kick back and relax in our Living Room while sipping on some cocktails from the bar or enjoy a mouth-watering treat in our restaurant. Our Whatever/Whenever® service takes care of everything else. A career with W is your passport out of the mundane and into the WOW. We are currently seeking qualified talent to provide our signature Whatever/Whenever service with an authentic desire to make our guests dreams come true.
Department
Job Description
Responsibilities include, but are not limited to supporting the Welcome Office team, ensuring the house is managed properly, managing room types & rooms inventory, handling VIP's, and working closely with the Style department (housekeeping) to ensure room readiness. Responding to guest requests and complaints as needed and ensuring resolution that satisfies the guest. Driving our satisfaction scores with all guests, particularly our repeat guests and SPG members by delivering on their preferences. Strong focus on meeting our GEI (Guest Experience Index) goals.
Requirements
High School Diploma Required; Bachelor's Degree highly preferred. Must be able to work a flexible schedule, including overnights, holidays & weekends. At least 2 years of managerial experience in an upscale, high volume, and fast paced customer service position. Luxury Hotel experience highly preferred. Equal Opportunity Employer M/F/D/V
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
BE W. WE'RE INTERESTED IN YOU! W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury... WHO WE ARE... The W New York is a tranquil sanctuary with 693 guest rooms and dedicated to our Whatever/Whenever service commitment. What's hip, fresh, and cool, always balanced with what is comfortable and cozy? W is about celebrated comforts such as the signature W bed, state-of-the-art entertainment, fully wired technology and yummy Munchie Box. Work off that stress at Sweat Fitness center. Then kick back and relax in our Living Room while sipping on some cocktails from the bar or enjoy a mouth-watering treat in our restaurant. Our Whatever/Whenever® service takes care of everything else. A career with W is your passport out of the mundane and into the WOW. We are currently seeking qualified talent to provide our signature Whatever/Whenever service with an authentic desire to make our guests dreams come true.
Department
Job Description
Responsibilities include, but are not limited to supporting the Welcome Office team, ensuring the house is managed properly, managing room types & rooms inventory, handling VIP's, and working closely with the Style department (housekeeping) to ensure room readiness. Responding to guest requests and complaints as needed and ensuring resolution that satisfies the guest. Driving our satisfaction scores with all guests, particularly our repeat guests and SPG members by delivering on their preferences. Strong focus on meeting our GEI (Guest Experience Index) goals.
Requirements
High School Diploma Required; Bachelor's Degree highly preferred. Must be able to work a flexible schedule, including overnights, holidays & weekends. At least 2 years of managerial experience in an upscale, high volume, and fast paced customer service position. Luxury Hotel experience highly preferred. Equal Opportunity Employer M/F/D/V
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services