Right in the heart of Texas, the Hilton College Station & Conference Center is located at the intersection of University Drive and Tarrow Boulevard, less than two miles from Texas A&M University. The hotel has 303 luxuriously appointed guest rooms, with over 65 suites, several in-room Jacuzzi suites and a two bedroom Presidential Suite on the top floor, overlooking the beautiful Brazos Valley. With over 27,000 square feet of meeting and ballroom space, the Hilton can easily play host to not only large conventions and corporate meetings, but also most any size banquet, wedding reception or social event. Within a three mile radius of the hotel, guests can shop at the Post Oak Mall, visit the Brazos Valley Museum, or tour the new George Bush Library located on the campus of Texas A&M University. The Messina Hof Winery, located just minutes from the hotel, offers daily tours of the winery, vineyard, and wine cellar as well as samplings of the many award winning wines produced here in the Brazos Valley.
GENERAL PURPOSE

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

ESSENTIAL DUTIES/RESPONSIBILITIES

Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.

Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.

Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, etc. Maintains written log, recording these requests and deliveries.

Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.

Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.

Maintains a friendly, cheerful and courteous demeanor at all times.

Points out to each guest the fire exits, usage of TV and A/C and provides ice.

Delivers newspapers nightly to all occupied rooms (11:00pm -7:00am shift). Monday through Friday.

Maintains and acts as security at all times by: Carrying radio after maintenance is gone; Walking through the floors at least three times (11:00pm-7:00am shift); Making sure the gate in the driveway and garage is down at 11pm and back open at 6am; Locking the lobby doors at 11pm and communicating with the night auditor as to when to open until 7am; Staying at your post at all times during your shift. Locking the pool area at 11pm and re-opening at 7am.

Performs other duties as assigned, requested or deemed necessary by management. 

OTHER DUTIES/RESPONSIBILITIES

Cleans lobby areas, courtyard and entrances and maintains free of debris in order to present a clean and attractive facility to customers.

Maintaining and controlling of the Coffee/Tea station at all times, with the assistance of other departments.

Compliance with the hotel conduct policy.

Be well groomed and in uniform with name tag at all times.

Hires, trains and schedules for the department.

Ensures proper communication to subordinates.

Ensures all new hires are aware of all aspects of the hotel.

Conducts monthly meetings.

Should provide a certain level of motivation to the department.

Ensure that all of the duties of his staff are carried out through constant communication.

Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

JOB QUALIFICATIONS

Must have general knowledge of basic customer service skills and be fluent in oral and written English.

Must have knowledge of local establishments, businesses and the surrounding community in general.

High School diploma or equivalent

At least two years in the hotel industry.

Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.