Convention Svc Mgr (Exempt)
The Westin Galleria Dallas
Location: US - TX - Dallas
Feb 8, 2013
Employer
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Job Details
Convention Svc Mgr (Exempt)
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Westin Galleria Dallas prides itself as an employer with a distinct dedication to the wellness of its associates and guests. As the brand resonates with the client's need to reach their potential on the road, our hotel enables our associates to accomplish that and more. Our associates are dedicated to the 5 human truths: belong, feel special, reach your potential, to be understood, to be in control. These 5 human truths cross over from associates to guests as our core to delivering winning strategies to our customers, both internal and external. Our company's culture helps associates reach their potential by providing them proper training for their position and if they are interested in evolving and growing as a leader in our industry, they can take part in the associate development program or the manager-in-training program. The Westin is more than a hotel. It is a destination where guests are understood and where they feel they can be at their best. From the moment they arrive, we like the guests to feel the Westin ambiance and welcomed by our associates who help them get the most of their stay. The associates customize renewal experiences that help energize the guest's mind, body and spirit, making their stay especially memorable. The associates learn about the Westin Brand through a series of training classes. To continue to reinforce the associates living the brand, the hotel provides our department different activities. "Living the Brand" Training is a non-classroom training resource for our hotel that reinforces previous service culture training rollouts and offers opportunities to reinforce and refresh key topics prioritized by the business focus. The primary focus is execution of skills and knowledge on the job.
Department
Convention Services
Job Description
ESSENTIAL FUNCTIONS Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees. Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary. Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter. Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues. Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments. Distribute BEOs for group and affiliates 10 14 days prior to events. Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance. Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes. Participate in site visits and plan meetings for upcoming groups and potential affiliate business. Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termi...
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Westin Galleria Dallas prides itself as an employer with a distinct dedication to the wellness of its associates and guests. As the brand resonates with the client's need to reach their potential on the road, our hotel enables our associates to accomplish that and more. Our associates are dedicated to the 5 human truths: belong, feel special, reach your potential, to be understood, to be in control. These 5 human truths cross over from associates to guests as our core to delivering winning strategies to our customers, both internal and external. Our company's culture helps associates reach their potential by providing them proper training for their position and if they are interested in evolving and growing as a leader in our industry, they can take part in the associate development program or the manager-in-training program. The Westin is more than a hotel. It is a destination where guests are understood and where they feel they can be at their best. From the moment they arrive, we like the guests to feel the Westin ambiance and welcomed by our associates who help them get the most of their stay. The associates customize renewal experiences that help energize the guest's mind, body and spirit, making their stay especially memorable. The associates learn about the Westin Brand through a series of training classes. To continue to reinforce the associates living the brand, the hotel provides our department different activities. "Living the Brand" Training is a non-classroom training resource for our hotel that reinforces previous service culture training rollouts and offers opportunities to reinforce and refresh key topics prioritized by the business focus. The primary focus is execution of skills and knowledge on the job.
Department
Convention Services
Job Description
ESSENTIAL FUNCTIONS Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees. Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary. Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter. Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues. Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments. Distribute BEOs for group and affiliates 10 14 days prior to events. Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance. Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes. Participate in site visits and plan meetings for upcoming groups and potential affiliate business. Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termi...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
F&B - Convention Services / Events