The flagship Embassy Suites Denver Downtown who is the #1 hotel on Trip Advisor and top rated within the brand has exciting opportunities!

POSITION FOCUS
Under general supervision, provides prompt and courteous food service to restaurant customers.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL DUTIES/RESPONSIBILITIES
? Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
? Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
? Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
? Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
? Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean,presentable and attractive facility and to satisfy state and local health board requirements.
? Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
? Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
? Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
? Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
? Presents a clean and professional appearance at all times.
? Maintains a friendly, cheerful and courteous demeanor at all times.
? Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES
? Performs room service duties by taking orders, expediting room service trays, and transporting order to the guest's room.
? Receives payment or signature for order.
? Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.

SUPERVISORY DUTIES
None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

Competencies

Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Abilities
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. Continuous standing -during preparation, during service hours or during expediting. Must have moderate hearing to hear customers, supervisors, and communicate with other staff. Must have excellent vision to see that product is prepared appropriately. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Education/Formal Training
High school education or equivalent.

Experience
Previous experience in similar position of 3 months or longer.

Material/Equipment Used
Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.

Environment
Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.