The Resort at Squaw Creek, a AAA Four-Diamond resort, is ideally situated at the base of Squaw Valley USA, home of the 1960 Winter Olympics. The Resort at Squaw Creek instills in all of its employees the belief that we are a proud team dedicated to a quality experience for our guests, owners and associates. All members of the Resort at Squaw Creek Team are empowered to provide a quality guest service and an exceptional associate experience.
For all associates, the Resort offers ski pass discounts, free golf play, amenity discounts, national hotel discounts, the diversity of working with people from all over the world, and the ability to work and live in a community of the luxurious mountains of Lake Tahoe where the activities are endless all year round.
· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work
· Maintain complete knowledge of:
o all hotel features/services, hours of operation.
o all hotel restaurant food concepts, menu price range, dress code and ambiance.
o all hotel room types, numbers/names, layout, appointments, amenities and locations.
o all hotel room rates, special packages and promotions.
o daily house count and expected arrivals/departures (particularly VIPs).
o scheduled daily group activities, names and location of meeting/banquet rooms.
o local events, attractions, holiday schedules.
· Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
· Obtain department keys and beeper; ensure security of such.
· Meet with Supervisor/departing Concierge to review business status and follow up actions.
· Access all functions of computer system in accordance with departmental specifications.
· Set up work station with necessary supplies; maintain cleanliness throughout shift.
· Legibly complete requisition for additional supplies/materials and submit to Manager.
· Maintain updated resource materials on all vendors and information to accommodate guest requests.
· Review designated in-house guest list and be familiar with guests' names and room locations.
· Answer department telephone within 3 rings, using correct salutations and telephone etiquette.
· Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
· Coordinate guest requests with designated vendors which may include:
o Room accommodations
o Airline reservations, changes, cancellations
o Transportation from hotel to airport and return
o Bus/train transportation
o Limousine reservations
o Car rentals
o Car repair and servicing
o Charter flights/rentals
o Babysitting services
o Banking/financial services
o Business center services/fax or telex services/mailing and delivery services
o Interpretation services
o Notary services
o Restaurant reservations, nightclub activities
o Dry cleaning, laundry, alterations, repairs
o Film processing
o Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
o Formal wear rentals
o Flowers
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