Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

? Willingness to accept the most effective role.
? Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
? Management of Pack Members:
o Provides continued training for current Pack Members.
o Supervises Pack Members providing positive feedback and coaching for improvement. o Completes employment forms and Pack Member attendance logs.
o Inspects the work of staff for quality and completeness.
o Oversees the activities and actions of the Public Area Pack Members.
o Ensures Pack Members report in and are cleared before departing the resort.
o Ensures that productivity meets guest and company expectations.
o Works to maintain an efficient, cooperative atmosphere among Pack Members.
? Management of Operations:
o Oversees all public areas and ensures it meets resort and/or condominium cleanliness standards.
o Completes documentation to include but is not limited to: Opening/Closing checklists, work orders, human resources paperwork, etc.
o Assures that corridors, vending areas, and stairways are clean and free of obstructions (furniture, dishes, etc.).
o Ensures storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day’s activities.
o Maintains recommended par levels of inventory in housekeeping closets and supplies storage areas.
o Trains Pack Members to achieve positive guest interactions. Reinforces these behaviors daily.
o Projects a positive public relations image to Pack Members and guests.

? Management of Safety Processes & Procedures
o Ensures chemicals are properly connected to equipment.
o Investigates and reports inappropriate behavior by Pack Members
o Uses and reinforces safe chemical handling in addition to following and adhering to MSDS practices and procedures as outlined by GWR standards, OSHA, EPA, Green Seal, and Federal, State, and Local laws.

QUALIFICATIONS:
? Ability to work and focus in a fast paced environment.
? Exhibits the ability to effectively deal with internal and external customers, some who will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
? Demonstrated ability to successfully manage people to achieve performance goals. Excellent people management skills including conflict resolution, coaching and developing others, promoting teamwork, and performance management.
? Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments.
? Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.

? Must work a schedule that includes nights, weekends, and holidays.
? Previous experience in hospitality management required.
? Will demonstrate knowledge of housekeeping procedures including sanitation, floor care, operations, and guest service.
? Will work both independently and as part of a team.

PHYSICAL REQUIREMENTS:
? Stand on feet for long periods of time.
? Work from a stooping or kneeling position.
? Perform the following repetitive duties: Bend from the waist, twist upper body from side to side, reach arms above head, lift and/or carry at least 30 lbs., and move up to 150 lbs.
? Work with cleaning chemicals and solvents.