Server Assistant (ref. 24176)
Mandarin Oriental Hotel Atlanta
Location: US - GA - Atlanta
Jan 29, 2013
Employer
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Job Details
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 11,000 rooms in 27 countries with 18 hotels in Asia, 13 in The Americas, and 12 in Europe and Middle East. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.
This position is located in our newest property addition in The Americas. Formerly known as The Mansion on Peachtree, the Mandarin Oriental, Atlanta, luxury hotel comprises 127 spacious guestrooms and suites, providing guests with unparalleled views of the city. Facilities include an all-day dining restaurant and lounge bar, as well as a wide selection of meeting rooms, including a 130-seat ballroom. The extensive spa facilities are complete with 14 treatment rooms and will feature signature therapies for which Mandarin Oriental spas are renowned.
Overview:
The Server Assistant maintains an organized dining room environment and clean stations and equipment which will be used to assist the servers in addressing guests' needs and requests. The incumbent should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience.
The Server Assistant reports directly to the Assistant Restaurant Managers
Job Requirements:
* Checks assigned station before, during and after shift for proper set up and cleanliness
* Responsible for the completion of designated side work checklists (both opening and closing)
* Bus tables and re-sets tables for the next guest. Pick-up clean linen for service and drop-off soiled linen for washing to determined area
* Provide excellent service at all time to all of our guests
* Assist guests courteously and efficiently
* Keep chairs and restaurant area clean and clear of debris
* Respond to guest requests in a timely manner
* Set up side station with sugar bowls, water pitches, bread and butter etc. established in the side work sheet
* Ensure that all silver is polished and spotless
* Follow the cleaning program for the restaurant established in the side work sheet
* Up keep and clear tables between courses throughout the meal
* Delivery of food from kitchen to guest's tables, including tray service
* Assist in setting up tables according to floor plan
* Anticipate guest needs, as to where guests will never have to ask for anything
* Attend all food and beverage training classes when requested to
* Wish each guest a warm farewell and thank them for coming
* Must be aware at all times what type of water each guest in his/her station is drinking
* Responsible for keeping the dining room floors free of debris and spilled liquids
* Responsible for resetting all tables to our standard throughout the shift
* Following the posted opening and closing duties and side work sheet
* Attend daily pre meal/communication meeting
* Attend monthly department meeting
Work Experience:
* Have a minimum of 1-2 years experience in a luxury fine dining establishment
* Willing to work a flexible schedule and holidays
* Work in a safe, prudent and organized manner
* Have an in-depth knowledge of food and preparation
* Be able to relate to all levels of guests and management
* Have the ability to handle multiple tasks at one time
* Have excellent communication and organization skills
* Be able to consistently delight and satisfy our guest
* Have the ability to handle guest requests in a detailed manner
* Reading, writing and oral proficiency in the English language
* Professional appearance and demeanor at all times
* Must work as a team player and assist server when needed
This position is located in our newest property addition in The Americas. Formerly known as The Mansion on Peachtree, the Mandarin Oriental, Atlanta, luxury hotel comprises 127 spacious guestrooms and suites, providing guests with unparalleled views of the city. Facilities include an all-day dining restaurant and lounge bar, as well as a wide selection of meeting rooms, including a 130-seat ballroom. The extensive spa facilities are complete with 14 treatment rooms and will feature signature therapies for which Mandarin Oriental spas are renowned.
Overview:
The Server Assistant maintains an organized dining room environment and clean stations and equipment which will be used to assist the servers in addressing guests' needs and requests. The incumbent should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience.
The Server Assistant reports directly to the Assistant Restaurant Managers
Job Requirements:
* Checks assigned station before, during and after shift for proper set up and cleanliness
* Responsible for the completion of designated side work checklists (both opening and closing)
* Bus tables and re-sets tables for the next guest. Pick-up clean linen for service and drop-off soiled linen for washing to determined area
* Provide excellent service at all time to all of our guests
* Assist guests courteously and efficiently
* Keep chairs and restaurant area clean and clear of debris
* Respond to guest requests in a timely manner
* Set up side station with sugar bowls, water pitches, bread and butter etc. established in the side work sheet
* Ensure that all silver is polished and spotless
* Follow the cleaning program for the restaurant established in the side work sheet
* Up keep and clear tables between courses throughout the meal
* Delivery of food from kitchen to guest's tables, including tray service
* Assist in setting up tables according to floor plan
* Anticipate guest needs, as to where guests will never have to ask for anything
* Attend all food and beverage training classes when requested to
* Wish each guest a warm farewell and thank them for coming
* Must be aware at all times what type of water each guest in his/her station is drinking
* Responsible for keeping the dining room floors free of debris and spilled liquids
* Responsible for resetting all tables to our standard throughout the shift
* Following the posted opening and closing duties and side work sheet
* Attend daily pre meal/communication meeting
* Attend monthly department meeting
Work Experience:
* Have a minimum of 1-2 years experience in a luxury fine dining establishment
* Willing to work a flexible schedule and holidays
* Work in a safe, prudent and organized manner
* Have an in-depth knowledge of food and preparation
* Be able to relate to all levels of guests and management
* Have the ability to handle multiple tasks at one time
* Have excellent communication and organization skills
* Be able to consistently delight and satisfy our guest
* Have the ability to handle guest requests in a detailed manner
* Reading, writing and oral proficiency in the English language
* Professional appearance and demeanor at all times
* Must work as a team player and assist server when needed
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
Yes
Hotel/Resort
Busser