Server (Full-Time) (ref. 25229)
Mandarin Oriental Hotel San Francisco
Location: US - CA - San Francisco
Feb 5, 2013
Employer
Email this job to a friend
Job Details
We are delighted to announce the renovation of Mandarin Oriental, San Francisco. The focal point of this renovation is the addition of our exciting new restaurant, Brasserie S&P, under the leadership of our new Executive Chef, Adam Mali. Our new concept combines great cuisine with our well established cutting edge wine and cocktail program. As a result of this wonderful renovation, we are looking for the best of the best talent to join our team. We are looking for colleagues that love to delight our guests and exceed their expectations.
About Mandarin Oriental, San Francisco
The 158-room Mandarin Oriental, San Francisco is located in the heart of the city and offers unparalleled panoramic views of the bay and beyond from the top 11 floors of San Francisco's third tallest building, 345 California Center. Having recently completed an extensive refurbishment during its 25th Anniversary year with the addition of Brasserie S&P restaurant and bar, and an 8,000 square foot Spa and Fitness Center, the hotel is consistently ranked among the world's top hotels by leading authorities. Features include Institutional Investor's 'World's Best Hotels 2012', CondeNast Traveler Readers Choice Awards 2012 'Top 25 Hotels in N. California', Travel + Leisure 'World's Best Hotels' Awards 2011, U.S. News & World Report's ' Hotels in the USA', and is one of Andrew Harper's Hideaway Report's 2011 'Top 20 City Hotels in the World'.
About Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates, or has under development, 45 hotels representing 11,000 rooms in 28 countries, with 19 hotels in Asia, 13 in The Americas and 13 in Europe, Middle East and North Africa. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.
Strategic Intent
It is the mission and intent of this position to assist in the overall daily operation, and ensure service standards are met and/or exceeded. The Server will help create an outstanding dining environment and experience for guests.
Scope of Position
The Server maintains all dining room furniture and equipment are clean and tidy, assists guests when they have questions about the menus/wine list, takes order from guests, and anticipates guests' needs and addresses them accordingly.
Organizational Structure
The Server will report directly to the Restaurant Manager and Assistant Restaurant Manager.
Duties and Responsibilities
Major responsibilities:
* Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
* Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
* Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
* Provide excellent service at all time to all of our guests.
* Assist Guest courteously and efficiently and create a memorable experience.
* Set up tables and side station to standard.
* Maintain the dining room and station clean at all the time.
* Keep chairs and banquettes clean and clear of debris.
* Take customer food and beverage order
* Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails.
* Set or breakdown buffet for breakfast service.
* Make sure that all silver and glasses are wiped and spotless.
* Mark tables appropriately to food order for each course.
* Enter all sales in POS without errors. Double check list of items before "sending".
* Make sure all product served is accounted for on the final bill before presenting.
* Set up tables according to host communication.
* Attend to and clear tables between courses throughout the meal.
* Support the food runner to help run food in a timely manner.
* Verify guest satisfaction with each table during each course served.
* Anticip
About Mandarin Oriental, San Francisco
The 158-room Mandarin Oriental, San Francisco is located in the heart of the city and offers unparalleled panoramic views of the bay and beyond from the top 11 floors of San Francisco's third tallest building, 345 California Center. Having recently completed an extensive refurbishment during its 25th Anniversary year with the addition of Brasserie S&P restaurant and bar, and an 8,000 square foot Spa and Fitness Center, the hotel is consistently ranked among the world's top hotels by leading authorities. Features include Institutional Investor's 'World's Best Hotels 2012', CondeNast Traveler Readers Choice Awards 2012 'Top 25 Hotels in N. California', Travel + Leisure 'World's Best Hotels' Awards 2011, U.S. News & World Report's ' Hotels in the USA', and is one of Andrew Harper's Hideaway Report's 2011 'Top 20 City Hotels in the World'.
About Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates, or has under development, 45 hotels representing 11,000 rooms in 28 countries, with 19 hotels in Asia, 13 in The Americas and 13 in Europe, Middle East and North Africa. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.
Strategic Intent
It is the mission and intent of this position to assist in the overall daily operation, and ensure service standards are met and/or exceeded. The Server will help create an outstanding dining environment and experience for guests.
Scope of Position
The Server maintains all dining room furniture and equipment are clean and tidy, assists guests when they have questions about the menus/wine list, takes order from guests, and anticipates guests' needs and addresses them accordingly.
Organizational Structure
The Server will report directly to the Restaurant Manager and Assistant Restaurant Manager.
Duties and Responsibilities
Major responsibilities:
* Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
* Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
* Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
* Provide excellent service at all time to all of our guests.
* Assist Guest courteously and efficiently and create a memorable experience.
* Set up tables and side station to standard.
* Maintain the dining room and station clean at all the time.
* Keep chairs and banquettes clean and clear of debris.
* Take customer food and beverage order
* Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails.
* Set or breakdown buffet for breakfast service.
* Make sure that all silver and glasses are wiped and spotless.
* Mark tables appropriately to food order for each course.
* Enter all sales in POS without errors. Double check list of items before "sending".
* Make sure all product served is accounted for on the final bill before presenting.
* Set up tables according to host communication.
* Attend to and clear tables between courses throughout the meal.
* Support the food runner to help run food in a timely manner.
* Verify guest satisfaction with each table during each course served.
* Anticip
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Waitress/Waiter