**By April 2013, Courtyard by Marriott San Diego Downtown will have completed a full revitalization including guest rooms, meeting space and THE LOBBY. We look forward to you enjoying the smart, urban ambiance of THE LOBBY, our newly redesigned public space for dining, working, or relaxing. Smart, urban ambiance is felt at every touch point – from demeanor and decor, to style and luxe comfort of modern guest quarters. At Courtyard by Marriott San Diego Downtown, our mantra is Easy Come, Easy Stay; and our staff is ready to serve up What You Want – Where You Want. **

The Courtyard by Marriott San Diego Downtown is set in the world-famous Gaslamp Quarter in the heart of San Diego, our unique 245-room hotel is housed in a truly beautiful 1920's bank building lovingly restored to its original glory.

This historic hotel was designed by master architect William Templeton Johnson in 1928, crowning its Spanish tile roof with a revolving aerial beacon housed in a copper cupola.

Bank patrons of days gone by would still recognize the arched windows, circular chandeliers, and 32-food stenciled ceiling adorning the upper regions of the spacious lobby. The original marble still covers the floor, columns, counters, pillars, and walls.

Located close to the San Diego Convention Center and Horton Plaza and not far from the World-famous San Diego Zoo, Sea World and San Diego beaches, there are many wonderful opportunities to shop, relax, or just enjoy the local attractions.

POSITION FOCUS
The Group Sales Manager has the overall responsibility for managing transactional group customer inquiries. The Group Sales Manager is responsible to meet and exceed revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.

SERVICE CULTURE FOCUS
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
The Group Sales Manager is primarily responsible for handling customer inquiries and lead requests for groups with a minimum of 10 rooms on peak. The incumbent will work with customers to actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. The incumbent is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.

Account Service and Management:
? Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
? Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
? Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management
Yield Management:
? Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
Product Knowledge:
? Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
Time Management:
? Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
? Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all times.

OTHER RESPONSIBILITIES
? Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.
? Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.
? Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
? Performs other duties as assigned or deemed necessary by leadership.

SUPERVISORY DUTIES
¬None

JOB QUALIFICATIONS
Competencies
Strategic Skills
Skilled in all facets of general business or area of specialty. Highly capable with current practices and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Natural instincts and insight for finding the best solution to unclear issues and problems. Reflects on vast experience to determine numerous future possibilities. Can see how the details fit into the big picture. Highly capable and resourceful problem solver. Manages the creative process within an organization to develop unique solutions. Leverages creative solutions in an organization resulting in competitive advantages. Makes great decisions.
Operating Skills
Effectively divides, assigns, and delegates work. Communicates directions and purpose of work resulting in associate ownership, pride, and quality. Is able to assess how associates can improve performance. Able to motivate and develop associates to their potential.
Courage
Readily leads when challenges arise, formulates and communicates clear work plans, Gives regular feedback on progress towards goals and makes changes accordingly.
Energy and Drive
Competitive, consistently driven to accomplish and exceed goals, able to create sense of urgency.
Personal and Interpersonal Skills
Welcoming and warm personality, demonstrates care for customers and associates, sets the tone for others in stressful situations by responding in a cool, calm, and collected way, creates confidence and trust with others, is viewed by others as honest and direct, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels, able to create an environment where associates thrive and actively seek approval of the manager, trusts associates, elevates associate confidence by encouraging decision making, is a self-improver who develops a variety of approaches and communication techniques tailored to each situation, builds high performing teams, compels teams to embrace a shared vision for success.
Knowledge/Skills
Requires knowledge of general sales techniques. Requires yield management experience. Requires highly developed customer service skills. Requires ability to hear, speak, read and write English fluently. Requires 12th grade level mathematics, spelling and reading skills. Requires effective business writing skills. Must have dexterity/mobility to meet clients on and off premise 

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.