Wild Dunes® Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. This 1,600-acre oceanfront paradise features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants.
     
As a team member at Wild Dunes, we offer exciting staff discounts and benefits: reduced golf fees, complimentary Tennis Court and Recreation pool usages, retail outlet and national hotel discounts. We also offer an educational assistance program because we believe it is important that you develop your skills and talents. We are a united and coordinated collection of talented and diverse individuals who are here for a single purpose - to serve our guests. Together, we provide service for our guests that will surprise and delight. We create experiences that we call “Creating Island Memories”. As an associate of Wild Dunes we offer you to create your own “memories” by working in a positive work environment that allows you to have pride in your affiliation with our resort.

The Banquet Server is responsible for service of all banquets and banquet related food and beverage operations. S/he must follow the required procedures for handling, cleaning, disposing of food and beverages. The Banquet Server will assist in maintaining the AAA Four Diamond Standards.

 

The Banquet Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

 

Essential job FUNCTIONS:

· Maintains a commitment to customer service and guest satisfaction

· Performs all guest contact activities such as serving food and beverage, responding to guest's inquiries in cordial, efficient and professional manner

· Ensures food and beverage is served while maintaining a consistent presentation and proper temperature

· Delivers food and beverage items to guests

· Offers product knowledge of food and beverage to guests

· Provides general resort information for guests

· Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Always maintains a professional demeanor and attitude

· Communicates all pertinent information to the banquets team

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

·  Follows Banquet Event Orders with strong attention to detail

· Attends appropriate resort, division and department meetings

· Resolves guest issues promptly and with great care and effectiveness

· Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

· Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

· Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).

· Communicate effectively with kitchen staff when food ordering expressing any special needs.

· Be familiar with all property amenities and other restaurant menus and hours of operation.

· Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms

· Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

· Remains alert, courteous and helpful to the guests and colleagues at all times.

 

Associate is held accountable for all duties of this job and other duties as assigned.