Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

*Willingness to accept the most effective role
*Key holder (where applicable)
*Handles all aspects spa service and retail sales from initial guest contact until guest checkout
*Utilizes spa software and understands functionality of all aspects of the software system
*Ensure consistency in guest services and spa bookings
*Has excellent knowledge of all spa services and retail
*Execute standard telephone procedures using appropriate customer service etiquette
*Maintain a neat, professional spa retail area at all times
*Ensures all Scooops packages are booked correctly
*Maximize spa booking for each service technician thru up selling and managing books
*Participate in any required trainings and implement practices that are taught
*Ensures all Spa Traditions are implemented and followed
*Ensures Scooops Kid spa services and atmosphere is consistent with brand
*Assist technicians as needed
*Sell spa services and retail to guests
*Greet guests and handles their requests to the highest level of guest service
*Give tours to new guests and ensure they are comfortable and informed of spa services
*Stocks spa retail area and maintains highest level of cleanliness in spa
*Performs all duties required for opening, operating and closing of spa
*Performs spa housekeeping duties to ensure spa is clean and well maintained
*Uses effective time management and remains self-motivated to ensure all duties are met
*Inform service technicians of daily schedules and any adjustments
*Resolve guest challenges, utilizing support from supervisors and manager
*Responsible for balancing and checking register drawer and all Scooops protocol
*Support in retail goals and conducting events/promos
*Assist in spa inventory as directed by management team
*Performs other duties as assigned

*High school diploma or equivalent preferred
*1+ year Spa Host/Front desk experience preferred
*Previous customer service/hospitality experience
*Previous retail sales experience preferred
*Basic computer skills and knowledge of spa software
*Excellent interpersonal skills, effective communication, and time management
*Ability to work in a team environment with professional demeanor
*Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals
*Basic math skills with ability to add, subtract, multiply, and divide
*Must be flexible regarding scheduling as it is based on business demands; nights, weekends, and holiday shifts required
*Excellent interpersonal skills, effective communication, and time management