The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Your Search Stops Here.....Begin a Rewarding Career with
Omni Hotels and Resorts! The Omni Charlotte is currently
seeking an experienced hospitality leader to join our
team as Front Office Manager. The Front Office Manager
is responsible for overseeing all rooms operations
relating to the Front Office, PBX, Concierge and Bell
Services.

Primary Responsibilities and Essential Functions:
*Ensure that Four Diamond standards and a consistent
level of guest satisfaction are met.
*Ensure all needed reports and checklists are run and
completed.
*Responsible for staff adherence to MOS standards.
*Serve as Power of Engagement champion, reinforcing Omni
cultural components in everyday actions and behaviors.
*Communicate all hotel, guest and group information to
associates on a daily basis.
*Recruit, interview, hire, train Front Office
associates.
*Effectively coach and counsel associates as needed and
complete performance evaluations.
*Responsible for LID, AFOM and GSM development and
training.
*Efectively engage in the service recovery process,
handling all guest concerns efficiently and to the
satisfaction of the guests.
*Ability to execute all responsibilities of front office
positions (GSA, Bellperson, Concierge, Rooms Controller,
Loyalty Ambassador, PBX Operator)
*Become familiar with all hotel operating systems,
programs, facilities and nearby attractions.
*Complete weekly supply inventory and order front office
supplies and uniforms.
*Complete rate discrepancy report.
*Complete balance reports and credit check reports
daily.
*Adhere to all Systems and Controls of the Front Office,
and appropriate areas of responsibilities.
*Create schedules and monitor staffing levels according
to business cycles.
*Complete Front Office payroll.
*Mentor, train and guide the department?s team of
associates.
*Maintain a highly motivated and trained staff that
continually strives for personalized, quality service
and the creation of memorable guest experiences.
*Develop programs, procedures and strategies that
streamline front office operations and enhance associate
engagement.
*Responsible for scheduling and facilitating monthly OST
meetings including agenda development and execution (one
training hour per month and meeting minutes on file in
HR monthly).
*Responsible for ensuring all Omni Standards are applied
with regard to New hire training paperwork and
orientation, disciplinary procedures, uniform issuance.
* Follow all company safety and security policies and
procedures; report accidents, injuries, and unsafe work
conditions; complete safety training and certifications.
*Follow all company policies and procedures; ensure
clean uniform and professional personal appearance;
maintain confidentiality of proprietary information;
protect company assets.
*Develop and maintain positive working relationships
with others; support team to reach common goals; listen
and respond appropriately to the concerns of other
employees.
*Completion of other projects and responsibilities as
assigned by Director of Rooms.

Job Requirements

Requirements:
*Minimum of 2 years 4 Diamond Hotel Front Office
Management experience.
*Candidates must demonstrate a proven track record of
successfully managing in a upscale hotel environment.
*Proven leadership skills which support an environment
of employee growth and development, interdepartmental
teamwork and exceptional customer service.
*Dynamic, enthusiastic, creative leader who thrives
under pressure and is able to perform multiple functions
and troubleshoot when needed.
*Excellent written and verbal communication skills, with
ability to demonstrate warmth and empathy when engaging
with others.
*Must be service and detail oriented; possessing a
friendly approachable demeanor and strong
problem-solving skills.
*Computer proficiency; to include Microsoft Office and
Windows
*The ability to multi-task in a busy environment, follow
through on guest requests, ensure guest satisfaction,
and work as a team player.
*The ability to delegate, effectively train and coach.
*Financial management skills; with previous experience
scheduling and managing payroll.
*Bachelor degree or an Associate Degree (minimum 2 years
of higher education).
*The ability to stand and/or walk for long periods of
time and lift/push/pull up to 30 lbs.
*Must be able to work a flexible schedule including
nights, weekends and holidays.