General Information
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Assistant Executive Housekeeper
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Property: |
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Bonus Pay: |
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Job Description
OVERVIEW/BASIC FUNCTION:
To efficiently direct and maintain the Housekeeping,
Laundry and Valet departments to ensure the cleanliness,
comfort and appeal of all guest and employee use areas
including furniture, furnishings, linens and uniforms.
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RESPONSIBILITIES:
* Interview, hire and direct the supervisors and other
employees in the departments. Appraises these employees
and recommends salary increases. Approves vacations,
leaves of absence, promotions, demotions, and
terminations of all housekeeping personnel.
* Formulates and recommends for approval, policies and
procedures related to the housekeeping department.
Administers same, if approved.
* Ensures the highest level of cleanliness throughout
the hotel with particular emphasis on guest rooms and
public spaces. Inspect all public areas daily as well as
selected hotel rooms.
* Establish and maintain standard training and operating
procedures for the housekeeping department to ensure the
highest level of cleanliness and uniformity.
* Prepare weekly labor schedules to ensure adequate
staffing while making efficient use of labor resources.
* Closely supervise subordinates to ensure that
procedures are being uniformly followed.
* Maintain high visibility on guest floors and inspect
all VIP rooms.
* Periodically conduct physical inventories of all
uniforms, linens (including food and beverage) and
supplies. Prepare requisitions for management approval
to ensure par stock for all items. Maintain par levels
of all supplies in adherence with budget constraints.
* Understand the needs, workings and procedures of other
departments. Inspect all public areas daily.
* Schedule heavy cleaning including the buffing of tiles
to maintain the highest level of cleanliness.
Establish/maintain a schedule to ensure cleaning on a
regular basis.
* Control the inventory and usage of all cleaning
supplies and evaluate pricing and purveyor service at
least every six months. Work within the lines of budget
constraints and understand effect of budgeting.
* Control labor cost by checking labor reports and sales
reports daily. Forecast labor and scheduling
accordingly.
* Periodically review and update, if necessary, all
housekeeping laundry and valet procedures.
* Fully understand all communication systems utilized by
the department.
* Maintain an ?open door? communication with employees.
* Evaluate subordinates periodically. Prepare personnel
development plans, reviews, and disciplinary action as
needed with the Executive Housekeeper.
* Prepare annual recommendations for capital
improvements in areas covered by the scope of
responsibility for management approval.
* Prepare annual recommendations for the housekeeping
budget for the next year.
* Act as Executive Housekeeper in the absence of the
Executive Housekeeper.
* This list of essential functions is not exhaustive and
may be supplemented as necessary.
* All other duties as required.
QUALIFICATIONS:
* Experience: Minimum three years? hotel experience, and
a minimum of one year as a Housekeeping Supervisor,
preferably in a luxury or ultra-luxury hotel.
* Education: Minimum High School diploma. Preferably
Bachelor?s degree in hospitality, hotel management,
business or a relevant field of work, or an equivalent
combination of education and/or work related experience.
* Completion of housekeeping related continuing
education courses helpful. Must have technical skills
and in depth knowledge of housekeeping, laundry and
valet operations. Familiarity with computerized property
management system.
* Must have a high degree of judgment in operations and
administrative duties. Good supervisory judgment is
essential.
* Must exceed basic job requirements and assist with the
operation of the total hotel. Must be self-disciplined
and have a personal desire to maintain the high
standards of cleanliness required. A high standard of
personal hygiene and grooming is essential. Ability to
be mobile throughout the property.
* Able to read and understand instructions, safety
rules, etc.
? General Skills: Must be able to perform job functions
with attention to detail, speed and accuracy;
prioritize, organize and follow-up; be a clear thinker,
remaining calm and resolving problems using good
judgment; follow directions thoroughly; understand a
guest?s service needs; work cohesively with co-workers
as part of a team; work with minimal supervision;
maintain confidentiality of guest information and
pertinent hotel data. Basic knowledge of budget figures
and maintenance of those figures. Interviewing skills to
assess potential new hires. Understanding of guest
relations and ability to create a ?team? atmosphere.
Basic math aptitude. Ability to communicate effectively
with guests and staff. Able to read and understand
instructions, safety rules, etc. Ability to use basic
computer systems independently.
* Language: Required to speak, read and write English,
with fluency in Spanish preferred. Verbal skills highly
important in dealing with employees, supervisors and
peers. Must have sufficient writing skills to prepare
procedure manuals.
* Physical Requirements: Must be able to exert physical
effort in transporting 80 pounds, endure various
physical movements throughout the work areas, reach up
and down, remain stationary at times throughout work
periods, and satisfactorily communicate with guests and
co-workers to their understanding.
* Licenses & Certifications: None required.
Job Requirements
[See job description]
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