Part Time Reservations Agent (ref. 25269)
Mandarin Oriental Hotel Boston
Location: US - MA - Boston
Feb 6, 2013
Employer
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Job Details
Handle basic operations of the department, mainly reservations which come in various forms such as telephone, facsimile, GDS, etc.; data input and preparation of various reports
DUTIES
- Handle telephone reservations
- Data input into the system in the correct format as set in the Operational manual
- Communicate with other departments, notably Sales, Concierge and Front Desk with information which pertains to them
- Prepare daily on-books reports
- Prepare reservations made the day before for the Reservation Manager
- Prepare on day cancellation report
- Prepare cancellation report for the next days
- Prepare reservation changes report for the day before
- Retrieve data from LHW restar
- Retrieve reservations from the TSR system
- Answer TSR requests promptly
- Input TSR reservations into Fidelio
- Retrieve previous correspondence
- File updated correspondence
- Follow up trace report daily
- Perform any other reasonable duties as required by the department head from time to time Job Requirements:Experience in customer service and in the hotel industry a plus
Good computer and typing skills
Good communication skills
- Initiative
- Diligent
- Meticulous
- Neat and tidy
- Able to work under pressure
- Willing to take responsibilities
- Positive Management Position?No Entry-Level Position?Yes Work Permit Needed?Applicants who do not already have legal permission to work in the United States will not be considered. Job Available:Industry Categories :Hotel/Resort Position Categories :Reservations
DUTIES
- Handle telephone reservations
- Data input into the system in the correct format as set in the Operational manual
- Communicate with other departments, notably Sales, Concierge and Front Desk with information which pertains to them
- Prepare daily on-books reports
- Prepare reservations made the day before for the Reservation Manager
- Prepare on day cancellation report
- Prepare cancellation report for the next days
- Prepare reservation changes report for the day before
- Retrieve data from LHW restar
- Retrieve reservations from the TSR system
- Answer TSR requests promptly
- Input TSR reservations into Fidelio
- Retrieve previous correspondence
- File updated correspondence
- Follow up trace report daily
- Perform any other reasonable duties as required by the department head from time to time Job Requirements:Experience in customer service and in the hotel industry a plus
Good computer and typing skills
Good communication skills
- Initiative
- Diligent
- Meticulous
- Neat and tidy
- Able to work under pressure
- Willing to take responsibilities
- Positive Management Position?No Entry-Level Position?Yes Work Permit Needed?Applicants who do not already have legal permission to work in the United States will not be considered. Job Available:Industry Categories :Hotel/Resort Position Categories :Reservations
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Sales & Marketing