Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments with headquarters in Dallas, TX. ; New York, NY; Vancouver, Canada and London, England.  The company's is one of the industry's leaders in the management and marketing of a high-quality, dynamic portfolio which includes illustrious hotel brands throughout the United States, Canada and Europe such as Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Marriott. In addition, Highgate Hotels owns and/or manages a number of distinguished independent hotels including the notable Park Central in New York and the renowned Parc 55 in San Francisco. The company's current portfolio includes over 40 hotels globally, totaling more than 19,000 rooms, each designed to offer unique experiences for astute travelers.
   
Highgate Hotels is a fully integrated hotel company made up of over 10,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal.

The Housekeeping Supervisor is responsible for
administering and coordinating housekeeping functions in
assigned sections, as well as assuming all Housekeeping
Manager Functions in his/her absence.

DUTIES & FUNCTIONS


Fundamental Requirements:

? Ensure that employees are at all times attentive,
friendly, helpful and courteous to all guests, managers
and fellow employees.
? Inspect Room Attendant?s work performance within
assigned section on a daily basis to ensure the
standards and productivity levels are being met and
maintained.
? In the absence of the Housekeeping Manager or
Assistant Housekeeping Manager, inspect all V.I.P. rooms
and report their availability to the Front Office,
according to hotel standards.
? Oversee the closing of the floors at the end of the
day, ensuring the Room Attendants? carts are clean and
restocked.
? Ensure records of daily assignments are completed,
signed off and turned into the Housekeeping Office on
time.
? Maintain key control.
? Handle items for "Lost and Found" according to the
standards.
? Monitor cleanliness and orderliness of Room
Attendants? carts, linen closets, control closets,
stairways and landings.
? Oversee the daily assignment of duties, ensuring Room
Attendants and House Attendants carry a work assignment.
? Carry an active pager/radio to maintain contact with
the Front Office and/or Engineering throughout the
shift.
? Report on progress of all out-of-order rooms under the
Housekeeping Department's supervision to the Guest
Services Manager, according to standards.
? Initiate work orders for repairs and maintenance and
forward to Engineering. Follow through on each work
order until completed.
? Assist with training of Housekeeping staff.
? Ensure completion of cleaning projects on a biannual
basis.
? Ensure overall guest satisfaction.

Education & Experience:

? High School diploma or equivalent required.
? Two to three years of progressive experience in a
hotel or related field preferred.
? College course work in related field helpful.
? Previous supervisory responsibility preferred.



Physical requirements:

? Flexible and long hours sometimes required.
? Medium work - Exerting up to 50 pounds of force
occasionally, and/or 20 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move
objects.
? Ability to stand during entire shift.



General Requirements:


? Must be able to effectively communicate both verbally
and written, with all level of employees and guests in
an attentive, friendly, courteous and service oriented
manner.
? Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
? Must be able to multitask and prioritize departmental
functions to meet deadlines.
? Approach all encounters with guests and employees in
an attentive, friendly, courteous and service-oriented
manner.
? Attend all hotel required meetings and trainings.
? Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
? Maintain high standards of personal appearance and
grooming, which includes wearing the proper uniform and
nametag.
? Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.
? Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.
? Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.
? Must be able to understand and apply complex
information, data, etc. from various sources to meet
appropriate objectives.
? Must be able to cross-train in other hotel related
areas.
? Must be able to maintain confidentiality of
information.
? Must be able to show initiative, including
anticipating guest or operational needs.
? Perform other duties as requested by management.
? Maintain a warm and friendly demeanor at all times.