HEIGHTENING THE CHIC in CHICAGO

The Radisson Blu Aqua Hotel Chicago , is the contemporary debut of Radisson Blu in North America. A true representation of the brand, it is designed to become a destination in itself. Radisson Blu is the upper-upscale division of our global hotel brand, focusing on design, style and attention to detail in every respect. Situated near the confluence of Lake Michigan and the Chicago River in the Lakeshore East Development Award Winning Aqua Tower, Radisson Blu Aqua Hotel is surrounded by Chicago's biggest tourist attractions, including Millennium Park, Navy Pier and the fabulous shopping of Michigan Avenue's Magnificent Mile. It is also connected to the Chicago Pedway system and surrounded by incredible views of Lake Michigan and the Chicago Skyline.

The position of Room Attendant requires an ability to provide superior guest service in a fast-paced, upscale environment. As a Room Attendant, your responsibilities will include:

Creating guest satisfaction and exceeding expectations by providing the service brand behavior and genuine hospitality.
Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
Empty all trash containers and replace with fresh liners
Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
Clean and vacuum exterior entry and hallways
Keep linen closets and supply areas clean and organized
Ensure guest laundry and dry-cleaning orders are attended to promptly
Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
Promptly handles guest complaints or requests and refers to supervisor if unable to handle
Ensures that all rooms or suites are secured upon leaving the guest room or suite

Creating 100% guest satisfaction by providing the Radisson Blu experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality Ideal candidate will have a minimum of one year hospitality experience in housekeeping
High School Diploma or GED
Good English Communication skillls
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
A positive attitude
Adhere to the policies and procedures of the hotel

PHYSICAL DEMANDS:

During the majority of the shift, must be able to:
Perform repetitive hand and arm movements
Ability to lift, pull, push up to 20 pounds
Must be able to squat, bend, kneel and twist
Ability to stand for long periods of time
Occasional lifting of up to 50 pounds We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. Carlson Hotels Managed