Destination Resorts Snowmass offers the finest collection of slope-side properties in Snowmass. From the Condé Nast award-winning Stonebridge Inn to the spacious Top of the Village Condominiums with their ski-in, ski-out convenience, our collection of properties offers a full range of amenities and accommodation sizes. The collection also represents an array of guest experiences, from value to deluxe lodging, while being adjacent to world-class skiing on Snowmass Mountain and within walking distance of the Snowmass Village Mall. We pledge to be the Inn that cares about people and stand above the competition by offering quality accommodations and FRIENDLY , SUPERIOR GUEST SERVICE; to provide a warm environment that our associates and guests want to experience again share with friends and family. Come join us for a night, a season, or make it your HOME we welcome you to our FAMILY.

JOB OVERVIEW

Acknowledges welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' luggage.

 

ESSENTIAL JOB FUNCTIONS

·   Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

·   Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

·   Maintain positive guest relations at all times.

·   Resolve guest complaints, ensuring guest satisfaction.

·   Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

·   Review daily business activities.

·   Read the log book daily, and record all pertinent information in the log book.

·   Maintain lobby area communicating cleanliness or engineering issues with the department concerned.

·   Inspect guestrooms prior to arrival and communicate deficiencies to departments concerned.

·   Deliver and set up amenities as required.

·   Prepare guestroom for arrival.

·   Escort arriving guests to guestrooms.

·   Service guests and provide a follow-up courtesy call.

·   Solicit guest feedback on hotel experiences and log all comments.

·   Send and receive guest faxes as required.

·   Coordinate guest requests, reservations and miscellaneous tasks as required.

·   Assist guests with transportation needs.

·   Provide brochures, maps and collateral on guest activities, attractions and places of interest.

·   Provide tours and show rooms in the hotel for perspective guests.

·   Send confirmation notes/cards to guests for each request handled.

·   Answer department telephone within 3 rings using correct greeting and telephone etiquette.

·   Remain in assigned post position, maintaining correct stance.