Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
? Willingness to accept the most effective role.
? Work directly with food & beverage managers and maintain inventory systems to assist in controlling costs.
? Maintain par levels of product based on occupancy.
? Place and maintain weekly product orders.
? Complete monthly inventory of all bar/beverage product.
? Meet with product representatives weekly and communicate any new information to food & beverage managers.
? Maintain daily and weekly cleaning checklists and uphold cleanliness and organization standards.
? Uphold high service standards according to Great Wolf Lodge quality for all employees.
? Communicate consistently and effectively with food & beverage managers.
? Communicate consistently with staff using communication log and verbal communication.
? Complete weekly and ongoing projects as communicated through food and beverage managers.
? Complete and have Bear Paw schedule approved at least 2 weeks prior.
? To meet the company appearance standards each shift including, but not limited to: proper personal hygiene, uniform, grooming and personal presentation.
? To be responsible for assigned till/ banks in their entirety, and any subsequent sales accrued during their assigned shift.
? To have the knowledge of basic coffee and specialty coffees including, but not limited to: The contents, preparation, ingredients and proper preparation of Cappuccinos, Lattes, Coffees and Espressos.
? To acquire the knowledge of the Confectionary’s working menu. Including preparation, ingredients, components and descriptions of each item individually. To properly sell and serve all listed menu items.
? The ability to list, prepare and serve properly each and every item including but not limited to: drinks, sandwiches, ice creams and confections on the Sweet Shop Landings Specialty Menu.
? To properly prepare service area to the specifications of the standard opening checklist. To properly close each service area to the specifications of the standard closing checklists.
? To maintain the cleanliness and organization of all service and guest contact areas.
? To completely and accurately prepare each day a requisition of product sheet for the bakery department. Said sheet should factor in occupancy trends and daily overages/waste of product. Sheets should be logged and tracked.
? To work as a functioning unit of the Food and Beverage department team in all areas of obligation.

QUALIFICATIONS:
? Attend the required training classes.
? Customer obsessive and customer service driven personality.
? Creative thought process and creative ability.
? Flexibility in schedule and task processing. Ability to accommodate the Bear Paw needed scheduling requirements.
? Basic cash handling knowledge and accountability.

PHYSICAL REQUIREMENTS:
? Lift up to 15 lbs., site and/or stand for long periods

QUALIFICATIONS:
? Attend the required training classes.
? Customer obsessive and customer service driven personality.
? Creative thought process and creative ability.
? Flexibility in schedule and task processing. Ability to accommodate the Bear Paw needed scheduling requirements.
? Basic cash handling knowledge and accountability.

PHYSICAL REQUIREMENTS:
? Lift up to 15 lbs., site and/or stand for long periods