Guest Services Officer (ref. 24761)
Mandarin Oriental Hotel Hong Kong - Mandarin Oriental
Location: Hong Kong - Hong Kong
Feb 7, 2013
Employer
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Job Details
Mandarin Oriental, Hong Kong
Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. This legendary hotel is the epitome of contemporary luxury combined with Oriental heritage.
We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. Applications are invited from customer-oriented individuals for the position.
Responsibilities
* Provide check-in and check-out services for guests in a professional manner
* Provide guests with a quality room orientation
* Perform professional lobby patrol duties
* Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time
* Maintain accuracy of guest database input for the use of the hotel group
Requirements
* University graduate with Hotel Management degree
* Minimum 1 year relevant working experience in hotel/ guest services
* Fluent in both written and spoken English
* Fluent in one of the European languages (preferably Russian)
* Excellent organisational skills
* Excellent communication skills
* Ability to multi-task and work as a team
* Basic computer and typing skills
* Basic knowledge of Springer Miller Hospitality System will be an advantage
* Dynamic and energetic
For application, please quote the above job reference number and submit an online application.
To explore more opportunities and stay connected, please visit our Facebook career page: www.facebook.com/MandarinOrientalHongKongCareers
Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.
Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. This legendary hotel is the epitome of contemporary luxury combined with Oriental heritage.
We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. Applications are invited from customer-oriented individuals for the position.
Responsibilities
* Provide check-in and check-out services for guests in a professional manner
* Provide guests with a quality room orientation
* Perform professional lobby patrol duties
* Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time
* Maintain accuracy of guest database input for the use of the hotel group
Requirements
* University graduate with Hotel Management degree
* Minimum 1 year relevant working experience in hotel/ guest services
* Fluent in both written and spoken English
* Fluent in one of the European languages (preferably Russian)
* Excellent organisational skills
* Excellent communication skills
* Ability to multi-task and work as a team
* Basic computer and typing skills
* Basic knowledge of Springer Miller Hospitality System will be an advantage
* Dynamic and energetic
For application, please quote the above job reference number and submit an online application.
To explore more opportunities and stay connected, please visit our Facebook career page: www.facebook.com/MandarinOrientalHongKongCareers
Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in Hong Kong will not be considered.
No
Yes
Yes
Hotel/Resort
Rooms - Front Office/Guest Services