Property Name
Ameristar Casinos
Job Title
CASINO OPERATIONS MANAGER
Location
Mississippi-Central/Jackson
Company Name
City
Vicksburg
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Accommodation
No
Industry
Casino
Position Categories
Gaming
The Ameristar Career
Come and explore the exciting career opportunities with Ameristar Casinos. With over 7,500 dedicated TEAM MEMBERS at our eight casino hotel properties, Ameristar Casinos prides itself on delivering exceptional experiences to our guests. We recognize that this is due to the enthusiasm and dedication of our talented TEAM MEMBERS. They are the key to our success.
At Ameristar, we take pride in providing a positive and encouraging work environment where you can be and do your best. By providing ongoing coaching, mentoring and training, we encourage career growth and development. We recognize and reward dedicated and talented individuals and provide career advancement opportunities by promoting from within.
Like our valued guests, our TEAM MEMBERS come from all walks of life. We are dedicated to promoting an environment in which people of all cultures, backgrounds and lifestyles are valued and respected. We are proud of our team and believe that diversity makes us stronger and more successful.
If you are committed in delivering exceptional experiences to our guests then come and explore your next career opportunity with Ameristar Casinos.
Exceptional people. Exceptional experiences.
Job Description
Guest Service Requirement:
Our philosophy at Ameristar Casinos is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.
Safety Requirement:
Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow team members and our guests and demonstrate that commitment through daily actions.
Position Summary:
Assists in establishing company policy relative to the casino operations and oversees the casino floor on a designated shift. Responsible for ensuring Slots, Table Games and Poker operations are properly staffed and operating in accordance with Mississippi Gaming Commission and company policies and procedures. Manages supervisory and front line team and maintains a high-degree of professionalism when dealing with internal and external guests. Is responsible for training and development of Team Members. Adheres to Ameristar’s guest service requirement and motivates and empowers staff to meet departmental objectives.
Duties and Responsibilities:
* Oversees Slot, Table Games and Poker departments on assigned shift in adherence to regulatory and company policies and procedures.
* Responsible for protection of company assets as they relate to gaming operations.
* Primary responsibility for guest satisfaction. Excellent at dispute resolution.
* Develops and executes strategies to deliver best in brand guest service results. Actively motivates and manages team to deliver desired results.
* Actively develops team. Ensures all team members receive constructive, specific written feedback on regular basis, including annual performance appraisals. Execute development plans for highly performing and underperforming team members. Excellent administrative and writing skills required.
* Maintain cleanliness standards in casino.
* Be responsible for the proper taxation on taxable jackpots in both table games and slots.
* Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
* This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty
* Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.
* Address Team Member questions and concerns; conduct internal investigations as needed.
* Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
* Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
* Hire, train, coach, assess and review the job performance of subordinates including both non-exempt and exempt team members.
* Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
* Conduct and attends all regular departmental meetings as well as other related meetings.
* Complete necessary reports in a timely manner to meet deadlines.
* Must be able to work flexible hours including evenings, weekends, and holidays.
Our philosophy at Ameristar Casinos is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.
Safety Requirement:
Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow team members and our guests and demonstrate that commitment through daily actions.
Position Summary:
Assists in establishing company policy relative to the casino operations and oversees the casino floor on a designated shift. Responsible for ensuring Slots, Table Games and Poker operations are properly staffed and operating in accordance with Mississippi Gaming Commission and company policies and procedures. Manages supervisory and front line team and maintains a high-degree of professionalism when dealing with internal and external guests. Is responsible for training and development of Team Members. Adheres to Ameristar’s guest service requirement and motivates and empowers staff to meet departmental objectives.
Duties and Responsibilities:
* Oversees Slot, Table Games and Poker departments on assigned shift in adherence to regulatory and company policies and procedures.
* Responsible for protection of company assets as they relate to gaming operations.
* Primary responsibility for guest satisfaction. Excellent at dispute resolution.
* Develops and executes strategies to deliver best in brand guest service results. Actively motivates and manages team to deliver desired results.
* Actively develops team. Ensures all team members receive constructive, specific written feedback on regular basis, including annual performance appraisals. Execute development plans for highly performing and underperforming team members. Excellent administrative and writing skills required.
* Maintain cleanliness standards in casino.
* Be responsible for the proper taxation on taxable jackpots in both table games and slots.
* Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
* This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty
* Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.
* Address Team Member questions and concerns; conduct internal investigations as needed.
* Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
* Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
* Hire, train, coach, assess and review the job performance of subordinates including both non-exempt and exempt team members.
* Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
* Conduct and attends all regular departmental meetings as well as other related meetings.
* Complete necessary reports in a timely manner to meet deadlines.
* Must be able to work flexible hours including evenings, weekends, and holidays.
Job Requirements
Required Knowledge and Skills:
* Strong problem solving, mediation, coaching, and consulting skills.
* Excellent verbal and written communications skills.
* Fully competent in Microsoft Office
Required Natural Behaviors:
* Ability to sustain a high level of confidentiality and professionalism.
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
* Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
* Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
* Highly organized and detail oriented.
* Uses time efficiently and effectively to manage priorities.
* Deals with simple and complex concepts effectively.
* Shares or divides attention among several ongoing activities, projects or assignments.
* Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
* Ability to identify circumstances or incidents that require the notification and/or approval of others.
Preferred Education and Work Experience:
* Bachelor’s degree preferred
* Two (2) to three (3) years experience in the casino industry or equivalent leadership experience.
Level of Authority:
The team member advises and recommends decisions regarding hiring, terminating and coaching team members as well as uses independent judgment in interpreting company and department policy.
Reporting Structure:
The Team Member reports to Sr. Casino Operations Manager and Vice President of Casino Operations.
Supervisory Responsibilities:
The Team Member directly supervises all team members both exempt and non-exempt in the department of their primary focus and indirectly supervises all personnel in casino operations on their designated shift.
* Strong problem solving, mediation, coaching, and consulting skills.
* Excellent verbal and written communications skills.
* Fully competent in Microsoft Office
Required Natural Behaviors:
* Ability to sustain a high level of confidentiality and professionalism.
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
* Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
* Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
* Highly organized and detail oriented.
* Uses time efficiently and effectively to manage priorities.
* Deals with simple and complex concepts effectively.
* Shares or divides attention among several ongoing activities, projects or assignments.
* Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
* Ability to identify circumstances or incidents that require the notification and/or approval of others.
Preferred Education and Work Experience:
* Bachelor’s degree preferred
* Two (2) to three (3) years experience in the casino industry or equivalent leadership experience.
Level of Authority:
The team member advises and recommends decisions regarding hiring, terminating and coaching team members as well as uses independent judgment in interpreting company and department policy.
Reporting Structure:
The Team Member reports to Sr. Casino Operations Manager and Vice President of Casino Operations.
Supervisory Responsibilities:
The Team Member directly supervises all team members both exempt and non-exempt in the department of their primary focus and indirectly supervises all personnel in casino operations on their designated shift.