The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Begin Your Career with Omni Hotels and Resorts! The Omni
Charlotte Hotel is currently seeking a service and
detail oriented Housekeeping Houseperson.

Responsibilities Include:

*Ensure that assigned Housekeeping areas are kept clean
and fully stocked.
*Service assigned public areas to meet the expectations
of the Omni Standards.
*Ensuring that assigned linen room closets are stocked
at par.
*Emptying trash as needed.
*Keeping the chute rooms clean.
*Removing trays from guest room floors.
*Cleaning lobby areas, guest room corridors and elevator
landing areas.
*Moving furniture upon request.
*Fulfilling guest requests.
*To be familiar with guest scenarios and follow-up on
all guest requests and concerns.
*Completing any assignments by Housekeeping Management,
ISD operator and/or the Manager on Duty.
*Be pleasant, smile and greet all guests, using surnames
when obtained
*Be actively engaged with our guests and deliver
memorable guest experiences
*Create unique, personalized WOW moments at every
opportunity

Job Requirements

Requirements Include:

*Previous customer/guest service, custodial,
housekeeping and/or hotel experience is preferred.
*Previous experience in high customer contact
environment; with previous experience answering customer
questions.
*Must possess the ability to multi-task in a busy
environment, follow through successfully on guest
requests, ensure guest satisfaction, and work as a team
player.
*Must be service oriented; possessing a friendly
approachable demeanor and good communication skills
*Posess a strong attention to detail with high standards
of cleanliness.
*Must be able to complete assignments satisfactorily
with minimal supervision
*The ability to stand/walk/bend often and for long
periods of time. The ability to lift/push/pull up to 50
lbs.
*Be able to work a flexible schedule, including nights,
weekends and holidays. This position will include at
least two overnight (3rd) shifts per week.