At Oakwood, the foundation of our success is our culture which is centered on our Associates who passionately strive to meet the needs of our clients and guests every day. We foster collaborative team environments, career development opportunities, and award winning training and development programs to transform your job into a career with Oakwood.

As the founder and leader in the temporary housing industry, Oakwood Temporary Housing is the largest provider of high-quality, furnished and unfurnished apartments throughout the world as a spacious hotel alternative. Today, Oakwood operates throughout North America, Asia and Europe. Oakwood's annual revenue exceeds $600 million, employs 3,000 Associates, and manages 15,000 residences worldwide.

 

Do you thrive in a service environment working with people all day long?  Do the words it is my pleasure roll off your tongue with ease?  We are looking for bright, highly organized, and energetic individuals to join our team as Guest Service Representative.  In this role you represent Oakwood Worldwide and deliver our Golden Touch level of customer service every time a guest calls or enters the lobby in our flagship apartment community in Falls Church, Virginia.  You will be a part of a progressive and energized team of associates serving an international clientele. Oakwood offers training and a career path!

 

Daily Responsibilities Include: 
* Completing all reservation paperwork on a daily basis
* Faxing or emailing all reservation paperwork to contact and/or end user on a daily basis.
* Authorizing credit cards and sending reservation confirmations after all paperwork is complete on a daily basis
*  Perform pre-arrival calls and welcome calls
* Following up on all pending paperwork on a daily basis
* Answering phones and entering work order requests for maintenance
* Display positive and energized personality and behaviors that demonstrate a can do attitude

Successful candidates will have:
 
* 2+ years experience in an Administration and Organizational environment
* Exceptional customer service and phone skills.
* Poise and organizational skills in a fast paced environment
* Professional verbal and written communication
* MS Word, Excel, and Outlook

Must be able to work Saturday and Sundays (9-6 and 11-8 shifts) with Wednesday/Thursday off.  This is a full time regular position eligible for full benefits.

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.