The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Under general supervision, the Bellman provides porter
services to hotel guests and ensures their satisfaction
and comfort by promptly and courteously responding to
guest requests.

Upon arrival, greets and assists guests by helping
unload luggage from vehicle and transporting to their
room, personally carrying the luggage or using a luggage
cart.

Upon departure, assists the guest by transporting
luggage from room to lobby, and helping the guest load
luggage into vehicle.

Responds to guest needs by promptly delivering, in
person, laundry, newspapers, iron & ironing board,
additional linens, etc. Maintains written log, recording
these requests and deliveries.

Responds to inquiries and promotes the hotels services,
in person and on telephone, by explaining
products/services. Provides the guest with up-to-date
hotel information in order to enhance customer
relations.

Keeps abreast of local activities and the area's
establishments in order to answer questions, recommend
and give directions.

Maintains a friendly, cheerful and courteous demeanor at
all times.

Job Requirements

Must have general knowledge of basic customer service
skills and be fluent in oral and written English.

Must have knowledge of local establishments, businesses
and the surrounding community in general.

High School diploma or equivalent

At least two years experience in hotel industry.