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About Concord
Concord Hospitality Enterprises Company is an award winning hotel management and development company. Through the combined efforts of over 2,600 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in. Job Description SUMMARY: Responsible for assisting in the supervision and control of the Guest Room Attendants. Responsible for the cleanliness, arrangement and supply of all guest rooms in an assigned section. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Supervise up to 16 Room Care Attendants. Deal promptly and effectively with guest complaints and requests. Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness. Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level. Promote teamwork and employee morale. Assist in running pre---shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met. Communicate all policies and procedures for housekeeping and special cleaning projects. Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant's carts. Ensure ready status of all rooms daily. Maintain key control. Ensure guest satisfaction through room cleanliness and attention to guest needs. Clean ____ rooms per day following the Housekeeping Guidelines within an eight hour work day (____ minutes per room) while maintaining established standards. After proving ability to increase workload, clean extra guest rooms to receive additional compensation. Check fixtures, television, radio, and heating/cooling equipment for proper operation. Set heating/cooling equipment and radio on proper settings. Inspect room for maintenance needs and report on maintenance service requests. Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned. Log rooms cleaned on daily housekeeping report. Fold terry and linen while waiting for rooms. Know how to operate laundry equipment and maintain public area cleanliness. Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage, packages, or furniture weighing up to 40lbs. Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook. Employee must perform other duties as assigned, of which the employee is capable. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. |
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