Front Services Expeditor
Email this job to a friend
Job Details
Front Services Expeditor
Seeking an Expeditor to answer telephone and dispatch appropriate associates for check-ins, checkouts, valet vehicle retrieval, shuttle pick-ups and drop-offs, and other reasonable guest requests. Will also assist arriving and departing guests with luggage handling and storage and execute all reasonable guest requests quickly and efficiently. Finally, will act as an ambassador of aloha and of the hospitality industry by offering assistance to guests during their visit to The Fairmont Orchid, Hawai'i.
Hotel Overview: The Fairmont Orchid Hawai'i is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children's program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Guest Services Manager responsibilities and essential job functions include but are not limited to the following:
* Review Keia La on a daily basis
* Be aware of events and happenings around the hotel for the day/ week
* Assist in the arrival and departure experience of each guest
* Answer telephones
* Control bell call sheets and dispatch bell/ valet attendants (on rotation) for assignments; while ensuring prompt and friendly service provided to all guests
* Dispatch pick-ups for guests and coordinate with shuttle drivers
* Maintain a proper stock of valet key packets at all times
* File valet key packets
* Monitor deliveries for envelopes, packages, flowers, and messages to guest rooms and expedite within an appropriate matter of time (20-30 minutes)
* Control bell storage area; receive and issue claim checks for baggage to be stored and retrieved from the bell desk
* Maintain all logs and files appropriate for the Guest Services Department
* Assist with the cleanliness of the bell stand, check-in/ checkout areas
* Be posted up at the bell stand
* Be knowledgeable about the amenities in the area
* Keep conversations to a professional and work related nature in public areas
* Assist in all guest services areas as deemed necessary by management
* Complete all tasks assigned by supervisor and/or management
* Be empowered to resolve guest incidents and bring them to the attention of the management staff for guidance
* Be accountable for your decisions and actions
* Maintain an inventory of all operating supplies
* Order and maintain inventory of newspaper deliveries
* Assist in arranging guest requests for transportation other than hotel shuttle
* Consistently offers professional, engaging and friendly service
Seeking an Expeditor to answer telephone and dispatch appropriate associates for check-ins, checkouts, valet vehicle retrieval, shuttle pick-ups and drop-offs, and other reasonable guest requests. Will also assist arriving and departing guests with luggage handling and storage and execute all reasonable guest requests quickly and efficiently. Finally, will act as an ambassador of aloha and of the hospitality industry by offering assistance to guests during their visit to The Fairmont Orchid, Hawai'i.
Hotel Overview: The Fairmont Orchid Hawai'i is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children's program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Guest Services Manager responsibilities and essential job functions include but are not limited to the following:
* Review Keia La on a daily basis
* Be aware of events and happenings around the hotel for the day/ week
* Assist in the arrival and departure experience of each guest
* Answer telephones
* Control bell call sheets and dispatch bell/ valet attendants (on rotation) for assignments; while ensuring prompt and friendly service provided to all guests
* Dispatch pick-ups for guests and coordinate with shuttle drivers
* Maintain a proper stock of valet key packets at all times
* File valet key packets
* Monitor deliveries for envelopes, packages, flowers, and messages to guest rooms and expedite within an appropriate matter of time (20-30 minutes)
* Control bell storage area; receive and issue claim checks for baggage to be stored and retrieved from the bell desk
* Maintain all logs and files appropriate for the Guest Services Department
* Assist with the cleanliness of the bell stand, check-in/ checkout areas
* Be posted up at the bell stand
* Be knowledgeable about the amenities in the area
* Keep conversations to a professional and work related nature in public areas
* Assist in all guest services areas as deemed necessary by management
* Complete all tasks assigned by supervisor and/or management
* Be empowered to resolve guest incidents and bring them to the attention of the management staff for guidance
* Be accountable for your decisions and actions
* Maintain an inventory of all operating supplies
* Order and maintain inventory of newspaper deliveries
* Assist in arranging guest requests for transportation other than hotel shuttle
* Consistently offers professional, engaging and friendly service
* Previous Guest service experience preferred
* Seeking candidate with High School Degree
* Must be able to speak, read, and write in English
* Must have beginner math skills including the ability to add and subtract
* Must have basic computer skills
* Must have intermediate problem solving skills including the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
* Must be able to solve simple problems
* Occasionally needs to drive shuttle van
* Must have valid Driver's License and clean Driver's abstract
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift
* Will frequently need to be able to stand, walk, squat, use hands and fingers, talk or hear. Will occasionally need to sit, climb or balance, stoop kneel or crawl, and twist body
* Will need to frequently lift up to 50 pounds will occasionally need to lift up to 100 pounds
* Must be able to work in wet or humid conditions, outdoor weather conditions, and near moving parts
* Will occasionally need to work near fumes or airborne particles and extreme non weather related heat
Visa Requirements: Candidates must be currently authorized to work in the United States.
* Seeking candidate with High School Degree
* Must be able to speak, read, and write in English
* Must have beginner math skills including the ability to add and subtract
* Must have basic computer skills
* Must have intermediate problem solving skills including the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
* Must be able to solve simple problems
* Occasionally needs to drive shuttle van
* Must have valid Driver's License and clean Driver's abstract
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift
* Will frequently need to be able to stand, walk, squat, use hands and fingers, talk or hear. Will occasionally need to sit, climb or balance, stoop kneel or crawl, and twist body
* Will need to frequently lift up to 50 pounds will occasionally need to lift up to 100 pounds
* Must be able to work in wet or humid conditions, outdoor weather conditions, and near moving parts
* Will occasionally need to work near fumes or airborne particles and extreme non weather related heat
Visa Requirements: Candidates must be currently authorized to work in the United States.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Expediter