Wild Dunes® Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. This 1,600-acre oceanfront paradise features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants.
     
As a team member at Wild Dunes, we offer exciting staff discounts and benefits: reduced golf fees, complimentary Tennis Court and Recreation pool usages, retail outlet and national hotel discounts. We also offer an educational assistance program because we believe it is important that you develop your skills and talents. We are a united and coordinated collection of talented and diverse individuals who are here for a single purpose - to serve our guests. Together, we provide service for our guests that will surprise and delight. We create experiences that we call “Creating Island Memories”. As an associate of Wild Dunes we offer you to create your own “memories” by working in a positive work environment that allows you to have pride in your affiliation with our resort.

The Assistant Restaurant Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Food & Beverage Manager will assist in maintaining the AAA Four Diamond Standards.

  

The Assistant Restaurant Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

 

Essential job FUNCTIONS:

· Maintains a commitment to customer service and guest satisfaction

· Leads and supervises the outlets team

· Prepares forecasts and reports and assists in the development of the food & beverage budget

· Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

· Takes initiative to develop and execute new promotions, events, etc.

· Conducts monthly staff meetings to include ongoing training and safety classes

· Responsible for daily report input and log book entries

· Works with culinary to develop new food menus responsive of the local market

· Enforces high standards of hygiene and sanitation within the outlets

· Tracks payroll and revenue daily

· Ensures the security of monies, credit and financial transactions

· Establishes par levels for supplies and equipment

· Supervises the performance, attendance, attitudes, appearance and conduct of team

· Manages timely completion of performance appraisals

· Monitors time punches in Timesaver, ensuring accurate payroll for all associates

· Monitors and maintains the outlets' systems and equipment to ensure their optimum performance

· Develops and implements controls for expense management

· Implements strategies to continually improve revenues

· Assists with the development, training and inspiration of outlets staff for promotion

· Provides prompt follow-up to all guest concerns

· Assists the Director of Food & Beverage with the design and implementation of training programs

· Empowers team to exceed service standards

· Instills a calm, organized approach in all stressful situations

· Works with HR to recruit and hire staff

· Completes all proper new hire and termination paperwork

· Orders all necessary office supplies and ensures proper stocking levels

· Maintains a safe and pleasant work environment

· Ensures cleanliness of outlets' storage rooms

· Promotes high associate morale

· Recommends discipline and/or termination when appropriate of team members

· Takes a proactive approach to coaching and counseling

· Attends appropriate resort, division and department meetings

· Resolves guest issues promptly and with great care and effectiveness

· Maintains a strong knowledge of hospitality trends, especially food & beverage

· Provides general resort information for guests

· Utilizes labor management tools to schedule and control labor costs

· Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Always maintains a professional demeanor and attitude

· Communicates all pertinent information to the outlets team

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

· Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

· Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

· Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards

· Remains alert, courteous and helpful to the guests and colleagues at all time

Associate is held accountable for all duties of this job and other duties as assigned.