The Oxford Hotel is located in Downtown Denver’s lively historic district. Built in 1891, the Oxford has played a central part in the city’s colorful past and today distinguishes itself among hotels in Denver by cleverly combining the opulence of the past with present-day comfort and luxury.

Our associates have a passion for creating memorable experiences and exceeding expectations and we are looking for an Assistant Housekeeping Manager to add to our dynamic team.

POSITION FOCUS
Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Position supervises daily operation in maintaining the maintenance/sanitation of the guest rooms, public areas and health club. May supervise the laundry operations. Recommends and implements procedural changes. Monitors inventories and expenses.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

OTHER RESPONSIBILITIES
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments. Travel -limited occasional travel locally to seminars or task force.

SUPERVISORY DUTIES
One to ten associates

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

COMPETENCIES

STRATEGIC SKILLS
Skilled in all facets of general business or area of specialty. Highly capable with current practices and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Natural instincts and insight for finding the best solution to unclear issues and problems. Reflects on vast experience to determine numerous future possibilities. Can see how the details fit into the big picture. Highly capable and resourceful problem solver. Manages the creative process within an organization to develop unique solutions. Leverages creative solutions in an organization resulting in competitive advantages. Makes great decisions.

OPERATING SKILLS
Effectively divides, assigns, and delegates work. Communicates directions and purpose of work resulting in associate ownership, pride, and quality. Is able to assess how associates can improve performance. Able to motivate and develop associates to their potential.

COURAGE
Readily leads when challenges arise, formulates and communicates clear work plans, Gives regular feedback on progress towards goals and makes changes accordingly.

ENERGY AND DRIVE
Competitive, consistently driven to accomplish and exceed goals, able to create sense of urgency.

PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality, demonstrates care for customers and associates, sets the tone for others in stressful situations by responding in a cool, calm, and collected way, creates confidence and trust with others, is viewed by others as honest and direct, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels, able to create an environment where associates thrive and actively seek approval of the manager, trusts associates, elevates associate confidence by encouraging decision making, is a self-improver who develops a variety of approaches and communication techniques tailored to each situation, builds high performing teams, compels teams to embrace a shared vision for success.

KNOWLEDGE/SKILLS
Requires thorough knowledge of the Housekeeping field. Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to compile facts and figures. Ability to communicate information and hotel services to management and guests. Second language may be required. Moderate hearing necessary for one-on-one communication with guests. Excellent vision necessary for constant walkthrough checks, for attention to detail, analyze reports. Moderate speech communication skills necessary for one-on-one communication with guests. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.

ABILITIES
Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Bending -30% of shift touring property, checking rooms, etc. Kneeling -5% of shift checking rooms. Mobility -continuous movement throughout the hotel. Continuous standing -30% of shift. Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

EDUCATION/FORMAL TRAINING
One to two years of post high school education.

EXPERIENCE
Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).

MATERIAL/EQUIPMENT USED
Office equipment, chemicals cleaning agents, commercial housekeeping and laundry equipment

ENVIRONMENT
Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.