Tucked away in Mission Bay you will find Paradise Point Resort & Spa, a 44-acre destination resort, that is ideally located near Sea World, Downtown San Diego and the world famous San Diego Zoo.

The resort features 462 beach style bungalows, including 99 suites, on an island surrounded by a mile and a half of sandy beach.

You will join a team of incredibly friendly and positive people that are all committed to providing exceptional service to all of our guests. We foster an environment of service and respect where everyone’s ideas and points of view are welcomed.

JOB OVERVIEW

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

ESSENTIAL JOB FUNCTIONS

· Maintain complete knowledge of and comply with all departmental policies/service

  procedures/standards.

· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as

   intended.

· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever

  time of day.

· Maintain positive guest relations at all times.

· Resolve guest complaints, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

· Maintain complete knowledge at all times of:

o all hotel features/services, hours of operation.

o all room types, numbers, layout, decor, appointments and location.

o all room rates, special packages and promotions.

o daily house count and expected arrivals/departures.

o room availability status for any given day.

o scheduled daily group activities.

· Obtain assigned bank and ensure accuracy of contracted monies.

· Meet with Supervisor to review daily assignments and priorities.

· Promote positive guest relations to all individuals approaching the Front Desk.

· Process all guest check-ins.

· Confirm reservation in system and review all noted information.

· For guests without a reservation, sell a room type agreed upon.

· Register guest in the computer

· Obtain back-up information for guest credit/payment method and input into system; collect cash when

  designated.

· Inform guest of room safe and mini-bar key and room key procedures.

· Communicate services and amenities of the hotel to guests.

· Obtain proper identification for tax exempt guests and attach form to registration card.

· Maintain guest history files on all guests.

· Set up accurate accounts for each guest checking in according to their requirements (i.e., separate room/tax/incidentals, comp).

· File registration cards and vouchers in bucket by room number.

· Handle overbooked or "walked" guests.

· Accommodate room changes.