Corporate Overview
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients' expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
We provide the framework and structure you would expect from an industry leading hospitality operator and balance it with a sense of entrepreneurial spirit that defines who we are - freedom from rigid structure, the ability to think without boundaries, a sense of ownership and access to the most sophisticated tools in an environment that is built for success. We seek talented leaders who think independently, are prepared to move beyond implementing someone else's plan and are ready to create their own.
Job Description
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work
· Maintain complete knowledge of:
o all hotel features/services, hours of operation.
o all hotel restaurant food concepts, menu price range, dress code and ambiance.
o all hotel room types, numbers/names, layout, appointments, amenities and locations.
o all hotel room rates, special packages and promotions.
o daily house count and expected arrivals/departures (particularly VIPs).
o scheduled daily group activities, names and location of meeting/banquet rooms.
o local events, attractions, holiday schedules.
· Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
· Obtain department keys and beeper; ensure security of such.
· Meet with Supervisor/departing Concierge to review business status and follow up actions.
· Access all functions of computer system in accordance with departmental specifications.
· Set up work station with necessary supplies; maintain cleanliness throughout shift.
· Legibly complete requisition for additional supplies/materials and submit to Manager.
· Maintain updated resource materials on all vendors and information to accommodate guest requests.
· Review designated in-house guest list and be familiar with guests' names and room locations.
· Answer department telephone within 3 rings, using correct salutations and telephone etiquette.
· Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
· Coordinate guest requests with designated vendors which may include:
o Room accommodations
o Airline reservations, changes, cancellations
o Transportation from hotel to airport and return
o Bus/train transportation
o Limousine reservations
o Car rentals
o Car repair and servicing
o Charter flights/rentals
o Babysitting services
o Banking/financial services
o Business center services/fax or telex services/mailing and delivery services
o Interpretation services
o Notary services
o Restaurant reservations, nightclub activities
o Dry cleaning, laundry, alterations, repairs
o Film processing
o Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
o Formal wear rentals
o Flowers
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