Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
? Willingness to accept the most effective role.
? Assists management in overall waterpark operation.
? Clearly describes and assigns responsibility and authority for the operation of the department.
? Responsible assisting in the management team in their areas of focus as needed.
? Responsible for fulfilling the Waterpark MOD duties as specified in the MOD job description.
? Permit and encourage advancement for those personal qualified and interested in career development.
? Works to maintain an efficient, cooperative atmosphere among staff members.
? Maintains a general knowledge of the entire resort operation.
? Projects a positive public relations image to staff and guest.
? Has working knowledge of Great Wolf Lodge emergency procedures, administers and coordinates emergency first aid as necessary, as well as, documenting incidents involving guests and staff.
? Attends meetings as required.
? Assists other departments on an as-needed basis.
? Performs additional duties as directed by the Waterpark Director
? Position requires at least 45 hours per week.
? Plan, administers, and monitors a training and development program within the department to provide well-trained employees at all levels.
? Coordinates and maintains documentation for training programs that include but are not limited to: E&A Lifeguard training, Lifeguard orientation, rides training, in-service, VAT, internal auditing, Supevisor training, Emergency Response training, and general safety training.
? Assign instructors for training sessions to comply with instructor to student ratio requirements.
? Set up class space, agendas, supplies, and documents for classes. Conduct training if necessary.
? Maintain training manuals, training kits, and training rosters.
? Maintain records which document that each Pack Member has been trained for the position they are in.
? Update lifeguard licenses on E&A’s website and ensure consistency between or physical licenses and those located on the site.

QUALIFICATIONS:


ELLIS & ASSOCIATES ILTP INSTRUCTOR LICENSE (REQUIRED). INTERMEDIATE MICROSOFT OFFICE SKILLS REQUIRED, ABILITY TO MANAGE HIGH SCHOOL AND COLLEGE AGED PERSONNEL (REQUIRED. MINIMUM 2 YEARS OF EXPERIENCE REQUIRED. COLLEGE DEGREE PREFERRED.
? Exhibits ability to effective deal with internal and external customers, some of who will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
? Motivates diverse groups to achieve extraordinary goals and overcome challenges. Inspires and motivates team members to work together and achieve beyond expectations.
? Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
? Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments.
? Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
? Capable of working unusual hours, including late nights, weekends and all holidays in a fast paced atmosphere.
? High School Diploma or equivalent experience.
? Ability to create and maintain documents with Microsoft Office including Word, Excel, and Powerpoint.
? At least 2 years of experience in supervising employees.
? Complete GWR Manager Training Program
? E&A ILTP license and E&A Basic Leadership Training license, Instructor license required.
? EMT or medical background in first aid, CPR, and AED.
? CPO (Certified Pool Operator) preferable


PHYSICAL REQUIREMENTS:
? Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of water.
? Ability to sit or stand for extended periods of time
? Ability to work in a humid, warm environment and be immersed in water for extended periods of time
? Position sometimes requires the ability to lift, push, and pull at least 50 lbs.
? Ability to climb 5 flights of stairs.