On-Call Nail Technician (ref. 25167)
Mandarin Oriental Hotel Atlanta
Location: US - GA - Atlanta
Feb 7, 2013
Employer
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Job Details
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 11,000 rooms in 27 countries with 18 hotels in Asia, 13 in The Americas, and 12 in Europe and Middle East. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.
This position is located in our newest property addition in The Americas. Formerly known as The Mansion on Peachtree, the Mandarin Oriental, Atlanta, luxury hotel comprises 127 spacious guestrooms and suites, providing guests with unparalleled views of the city. Facilities include an all-day dining restaurant and lounge bar, as well as a wide selection of meeting rooms, including a 130-seat ballroom. The extensive spa facilities are complete with 14 treatment rooms and will feature signature therapies for which Mandarin Oriental spas are renowned.
Overview:
It is the mission and intent of this position that the incumbent will provide the highest level of customer focused service, to insure the guest experience is one that is beyond the expectations of the guest and aligned with our Legendary Quality Experiences. The Spa Nail Technician is responsible for, but not limited to, performing as trained all spa treatments to guests in a professional and pleasant fashion. All treatments will be delivered in the protocols set forth by Mandarin Oriental Hotel Group.
The Nail Technician will report directly to the Spa Treatment Manager and directly communicates with and services guests.
Duties and Supporting Responsibilities
* Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues.
* Create special conversations with guests which identify personal preferences in order to record in each guest's profile history.
* Communicate and describe in an articulate manner the spa offerings and their benefits.
* Provide consistent treatments as directed in training classes and accepted certification practices.
* Properly care for equipment and product used throughout the spa facility.
* Understands and adheres to punctuality for spa appointments.
* Ability to compare and contrast the different services on the menu.
* Recommend and up-sell spa products and services that fit the guests' needs.
* Complete knowledge and understanding of all services and products offered.
* Handle guest questions and concerns with professionalism and courtesy.
* Respond to guest requests immediately, accurately, and appropriately.
* Understand the importance of and committal to continuing education.
* Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
* Uphold the standards of sanitation, sterilization, restocking rooms, and the pantry area.
* Understand that as a representative of the Spa you must maintain a healthy, fit appearance and a positive attitude.
* Maintain a clean, safe, stocked and well organized work area.
* Ability to work without direct supervision.
* Assist in all areas of the spa operation as directed by management
* Comfortable around guests in a state of undress.
Requirements: Must possess a current license as a Nail Technician and have graduated from an accredited school.
* High school diploma or equivalent
* Excellent, reading, writing and oral proficiency in the English language
* Previous experience in administering treatments to male and female guests in a professional manner.
* Experience with upscale required and have knowledge of current spa trends
* Must have mathematical skills, technical aptitude and spa operation knowledge.
* Knowledge of specific spa industry applications is desirable, such as spa soft.
* Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
* Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
* Must be self-motivated and able to relate to all levels of management and colleagues.
* Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa.
* Must have technical awareness and knowledge of a wide
This position is located in our newest property addition in The Americas. Formerly known as The Mansion on Peachtree, the Mandarin Oriental, Atlanta, luxury hotel comprises 127 spacious guestrooms and suites, providing guests with unparalleled views of the city. Facilities include an all-day dining restaurant and lounge bar, as well as a wide selection of meeting rooms, including a 130-seat ballroom. The extensive spa facilities are complete with 14 treatment rooms and will feature signature therapies for which Mandarin Oriental spas are renowned.
Overview:
It is the mission and intent of this position that the incumbent will provide the highest level of customer focused service, to insure the guest experience is one that is beyond the expectations of the guest and aligned with our Legendary Quality Experiences. The Spa Nail Technician is responsible for, but not limited to, performing as trained all spa treatments to guests in a professional and pleasant fashion. All treatments will be delivered in the protocols set forth by Mandarin Oriental Hotel Group.
The Nail Technician will report directly to the Spa Treatment Manager and directly communicates with and services guests.
Duties and Supporting Responsibilities
* Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues.
* Create special conversations with guests which identify personal preferences in order to record in each guest's profile history.
* Communicate and describe in an articulate manner the spa offerings and their benefits.
* Provide consistent treatments as directed in training classes and accepted certification practices.
* Properly care for equipment and product used throughout the spa facility.
* Understands and adheres to punctuality for spa appointments.
* Ability to compare and contrast the different services on the menu.
* Recommend and up-sell spa products and services that fit the guests' needs.
* Complete knowledge and understanding of all services and products offered.
* Handle guest questions and concerns with professionalism and courtesy.
* Respond to guest requests immediately, accurately, and appropriately.
* Understand the importance of and committal to continuing education.
* Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
* Uphold the standards of sanitation, sterilization, restocking rooms, and the pantry area.
* Understand that as a representative of the Spa you must maintain a healthy, fit appearance and a positive attitude.
* Maintain a clean, safe, stocked and well organized work area.
* Ability to work without direct supervision.
* Assist in all areas of the spa operation as directed by management
* Comfortable around guests in a state of undress.
Requirements: Must possess a current license as a Nail Technician and have graduated from an accredited school.
* High school diploma or equivalent
* Excellent, reading, writing and oral proficiency in the English language
* Previous experience in administering treatments to male and female guests in a professional manner.
* Experience with upscale required and have knowledge of current spa trends
* Must have mathematical skills, technical aptitude and spa operation knowledge.
* Knowledge of specific spa industry applications is desirable, such as spa soft.
* Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
* Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
* Must be self-motivated and able to relate to all levels of management and colleagues.
* Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa.
* Must have technical awareness and knowledge of a wide
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
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Hotel/Resort
Spa