Reservation Agent
Fairmont Scottsdale Princess
Location: US - AZ - Scottsdale
Jan 31, 2013
Employer
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Job Details
Reservation Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - AAA 5 Diamond, Fairmont Scottsdale Princess offers luxury and world class hospitality with 649 guest rooms and over 150,000 square feet of meeting space. Guests can enjoy five swimming pools, four award winning restaurants, a glamorous lounge, five tennis courts, 44,000 square foot Willow Stream Spa and two TPC Scottsdale golf courses on-site, hosts of the Waste Management Phoenix Open. The only thing missing is you!
Summary of Responsibilities:
Reporting to the Royal Service/Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Process all external and internal calls either by redirecting calls or assisting the caller
* Take ownership of the caller's request and ensure follow up according to the hotel's standards
* Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
* Maintain and monitor the ?Royal Service? software system
* Serve as a liaison for Guests requiring information relating to all aspects of the hotel
* Handle and distribute faxes, voice messages and written messages for internal and external Guests
* Have full knowledge of the hotel's emergency procedures
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - AAA 5 Diamond, Fairmont Scottsdale Princess offers luxury and world class hospitality with 649 guest rooms and over 150,000 square feet of meeting space. Guests can enjoy five swimming pools, four award winning restaurants, a glamorous lounge, five tennis courts, 44,000 square foot Willow Stream Spa and two TPC Scottsdale golf courses on-site, hosts of the Waste Management Phoenix Open. The only thing missing is you!
Summary of Responsibilities:
Reporting to the Royal Service/Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Process all external and internal calls either by redirecting calls or assisting the caller
* Take ownership of the caller's request and ensure follow up according to the hotel's standards
* Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
* Maintain and monitor the ?Royal Service? software system
* Serve as a liaison for Guests requiring information relating to all aspects of the hotel
* Handle and distribute faxes, voice messages and written messages for internal and external Guests
* Have full knowledge of the hotel's emergency procedures
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
*
Previous customer related experience an asset
*
Must possess outstanding guest services skills and sophisticated verbal communication skills
*
Computer literate in Microsoft Window applications required
*
Strong interpersonal and problem solving abilities
*
Highly responsible & reliable
*
Ability to work well under pressure in a fast paced environment
*
Ability to work cohesively with fellow colleagues as part of a team
*
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
*
Frequent sitting throughout shift
*
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Proof of eligibility to work in the United States is required.
Previous customer related experience an asset
*
Must possess outstanding guest services skills and sophisticated verbal communication skills
*
Computer literate in Microsoft Window applications required
*
Strong interpersonal and problem solving abilities
*
Highly responsible & reliable
*
Ability to work well under pressure in a fast paced environment
*
Ability to work cohesively with fellow colleagues as part of a team
*
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
*
Frequent sitting throughout shift
*
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Proof of eligibility to work in the United States is required.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Administration