The Country Inn & Suites in New Orleans is seeking a part time front desk representative to welcome and check in guests to our hotel and provide them with excellent guest service during their stay.

Job Duties:
1.Receives and processes incoming guests
*Ensure a delightful, seamless arrival and departure for our guests.
*Greets guest an processes hotel registration and other transactions
*Keeps current on hotel accommodations, services and local attractions
*Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
*Records resolutions to guest complaints on the "Make it Right" log
*Works with other departments as appropriate to arrange for services requested by the guest
*Stays current with developments in the hotel by reviewing and updating the communication log
*Prepares end of shift summaries and communications for management and other shifts
*Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
*Makes reservations in accordance with hotel's yield management practices
*Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
*May be responsible for answering and fielding all calls to the hotel, both internal and external
*Identifies and records special billing instructions and notifies Accounting
*Obtains appropriate approvals and signatures for guest transactions
*Follows hotel policy on cash banks
*Maintains confidentiality of guest information
2.Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
*Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
*Provides genuine hospitality and teamwork on an ongoing basis
*Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to what remedies are appropriate
*Performs other duties required to provide the service brand behavior and genuine hospitality Job

Requirements: MUST BE AVAILABLE TO WORK MORNINGS AND/OR EVENINGS (HOLIDAYS AND SPECIAL EVENTS AS WELL
*Ideal candidate must have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment
*Experience in Opera system preferential
*Strong verbal, written and interpersonal skills
*Works well independently or as part of a team
*Strong attention to detail
*Commitment to exceptional guest service
*Ability to maintain a positive and professional attitude when handling all situations
*Adhere to the policies and procedures of the hotel
*Ability to work a flexible schedule including holidays and weekends
*Working knowledge of computer and math skills.

PHYSICAL DEMANDS:

*Ability to stand for entire shift
*Ability to lift up to 20 pounds EOE, M/F/D/V Carlson Hotels Managed