The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

POSITION PURPOSE
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.


ESSENTIAL FUNCTIONS

AVERAGE %
OF TIME
30% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.

20% Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

20% Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

15% Provide ongoing training and support to front desk agents.

10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

5% Maintain all front desk related equipment and a par stock of supplies.

Education
High school or equivalent education required.

Experience
Two years hotel front desk experience required. Supervisory experience preferred.