Property Name
Morgans Hotel Group
Job Title
Concierge
Location
New York-New York City
Company Name
City
New York
Management Position
Yes
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration
CORPORATE OVERVIEW
Morgans HoteI Group is proud to be a perpetual pioneer in the hospitality industry. Founded in New York City in 1984, Morgans is recognized worldwide as the originator of the boutique hotel concept. By constantly refining basic ideas and always striving to reinvent the hotel experience, Morgans Hotel Group has created a number of breakthrough concepts that have revolutionized the industry. With twelve properties in its worldwide portfolio, Morgans is a market-leader that is poised for growth. Our design-driven approach to reinventing the traditional hotel space has made Morgans a sought after brand for guests and owners alike. Join our trend-setting team of top operators whose driving purpose is to create engaging and dynamic guest experiences for all who enter!
JOB DESCRIPTION
Job Purpose:
Under the general guidance of the Front Office Manager, assist in ensuring information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.
Duties & Functions:
* Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worships, and other services
* Keep accurate records of all arrangements made
* Answer all questions concerning directions to hotel facilities, meeting rooms, or events within the hotel
* Maintain current information and materials regarding the hotel facilities and services, and local restaurants and attractions
* Responsible for all guest packages and incoming guest deliveries
* Process and notify guests and receipt of facsimiles, mail, messages, and packages
* Assist guests in sending mail, messages, and/or packages
* Maintain a thorough knowledge of the city and all its attractions
Specific Job Knowledge & Skills:
* Bachelor's Degree preferred. High School Diploma or equivalent required
* One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork
* Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
Under the general guidance of the Front Office Manager, assist in ensuring information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.
Duties & Functions:
* Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worships, and other services
* Keep accurate records of all arrangements made
* Answer all questions concerning directions to hotel facilities, meeting rooms, or events within the hotel
* Maintain current information and materials regarding the hotel facilities and services, and local restaurants and attractions
* Responsible for all guest packages and incoming guest deliveries
* Process and notify guests and receipt of facsimiles, mail, messages, and packages
* Assist guests in sending mail, messages, and/or packages
* Maintain a thorough knowledge of the city and all its attractions
Specific Job Knowledge & Skills:
* Bachelor's Degree preferred. High School Diploma or equivalent required
* One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork
* Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
JOB REQUIREMENTS
See Job Description
