Sage Hospitality exists to lead the industry as an investor and operator. They are recognized as an innovative leader in the industry, specializing in the management of premium-branded hotels. Sage owns and operates hotels representing many internationally known brands including Starwood, Marriott, Intercontinental, Hilton and many others. Sage also owns and operates some of the most innovative and deliciously unique restaurants as part of the Sage Restaurant Group. Sage services a wide cross-section of industry segments including luxury, full-service, select-service and extended-stay hotels, both branded and independent. They operate with three hotel divisions to compliment the breadth of their portfolio: Premier & Lifestyle, Full Service, and Select Service.

Founded in 1984, Sage Hospitality has approximately 6,000 associates nationwide and is based in Denver, Colorado. Culturally they strive to enrich the lives of the associates, guests and the community. Sage seeks to understand their partners’ goals and values ensuring alignment; and always act in a transparent manner. Sage bases their actions our their strong values and guiding principles which consist of Integrity, Pride and Team Spirit, Personal and Professional Development, Extraordinary Guest Experiences, Engaging In Our Communities and Driving Performance.

POSITION FOCUS
Perform administrative assistant functions to include: maintaining correspondence files, screening mail and phone calls, faxing, copying and distributing communication on a timely and accurate basis, typing letters, initiating/composing correspondence, and calendar coordination.

CUSTOMER SERVICE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
Perform assistant functions to include: travel arrangements, maintaining correspondence files, screening mail and phone calls, faxing, copying and distributing communication on a timely and accurate basis, initiating/composing correspondence, and calendar coordination.
Possess the flexibility to react to challenging and dynamic situations.
Maintain appointments by planning and scheduling meetings, conferences, teleconferences, and travel.
Represent team when dealing with other associatess, clients, partners, community leaders, and the public.
Maintain executive and company confidence and protect operations by keeping information confidential.
Maintain an effective trace system for items/tasks requiring follow up.
Maintain files and projects.
Coordinate and conduct expense reporting for department members.
Fill out Personal Time Off requests and ensure proper signatures and routing to payroll.
Develop independent rapport with, and knowledge of, clients/contacts for department head and staff members.
Create, maintain, and manage systems for projects and tasks.
Anticipate and address issues with the initiative and ability to solve problems independently or offer solutions to the issue at hand.
Attend various meetings and produce timely minutes, as required.
Cooperate with other administrative support individuals to achieve department objectives.
Provide relief support for front desk receptionist and other Administrative Assistants.
Handle guest complaints that come into the front desk.
Be available to assist on special projects and presentations assigned by support team members.
Follow all Sage Hospitality’s SOP’s.
Maintain a clean, organized and presentable work area.
Maintain timely and effective paper flow and communications within the office
Maintain cleanliness and order of the executive office
Assist with any administrative requests from support team members
Professional and positive communication to both guests and fellow associates
Other duties as assigned by leadership.

OTHER RESPONSIBILITIES
Assist in filing duties
Prepare and deliver Birthday, Anniversary & Honorable mention cards

SUPERVISORY DUTIES - ¬None

Competencies

Energy and Drive
Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Strategic Skills
Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Personal and Interpersonal Skills
Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats.
Strong editing skills.
Excellent hearing required for telephone inquiries and client and associate handling.
Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary.
Excellent speech communication skills necessary to communicate clearly with customers and other departments.
Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals.
Excellent attention to detail and multi-tasking skills

Abilities
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training
High school diploma or vocational secretarial.

Experience
A minimum of 5 years of administrative support experience preferred.

Material/Equipment Used
Microsoft Office Products, including Word, Outlook, PowerPoint, Excel. Office Equipment including but not limited to: computer, printer, facsimile machine, copier, telephone, and scanner.

Environment
General office and hotel environment