Catering Sales Manager

Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.

Our Melbourne, Florida beach hotel is located in close proximity to Patrick Air Force Base, Port Canaveral, and the Kennedy Space Center, as well as an hour from Orlando, home to such major attractions as Walt Disney World, SeaWorld, and Universal Studios. Stay in one of our 270 rooms including 44 suites. Events and meetings are made memorable at our hotel in Melbourne, Florida, boasting 10,000 square feet of indoor events space and 6,000 square feet of outdoor deck space that can accommodate up to 500 people. Plan an alluring beach wedding overlooking the Atlantic for 300, or organize a board meeting for 12. The master event planners at Crowne Plaza Melbourne Oceanfront can do it all.

We seek leaders that have a passion for hospitality and are Accountable, Authentic, Compassionate, Driven, Original, Talentcentric, and Fun.  These are our Hallmarks and they reflect the values that are important to us.  Our Hallmarks drive our culture and play an integral role to the success and the continued growth of our company.

The Catering Manager is responsible for developing and cultivating catering accounts as well as actively soliciting new business. This individual also oversees client functions to ensure customer satisfaction.

Essential Duties and Responsibilities

?   Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.  Continually enhance relationships with current accounts to maintain visibility and market share.

?   Conducts tours of the hotel and banquet facilities and exposes clients to facilities and services; entertains qualified potential clients.

?   Negotiates food and beverage prices, meeting room rental, room rates, and other hotel services. Advises hotel management of booked events and negotiates contracts and agreements with clients and vendors.

?   Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations and other services as requested by the client; assures that all requirements are communicated and completed to the clients specifications.

?   Reach individual booking revenue goal by selling and detailing events including: space requirements, times, equipment, menus, themes, decorations, etc. complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.

?   Represents the Hotel positively and effectively in the marketplace.  Maintain up to date knowledge of corporate/ hotel procedures and products and the competitor?s product, strengths and weaknesses to continually improve sales strategies and the achievement of goals.

Required Skills and Requisites

• Excellent communication skills.  Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.  Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions.  Requires effective reading, writing and oral comprehension.

• Service orientation.  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Strong prospecting and negotiating skills required.  Professional Sales and presentation skills and proficiency in organizational planning, implementation and the ability to successfully manage multiple projects simultaneously.

• High School Diploma and/or applied business knowledge including bachelor's degree in Business Administration, or related major, or three or more years of experience in hotel catering and convention services. 

At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.