Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Scope of this Position:
-Position will be responsible for supervising/managing/overseeing the following departments: Front Desk

In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Desk

Requires a minimum of 2 year(s) of supervisory experience.

Requires a minimum of 3 year(s) of experience.

This position reports to: Director of Guest Services; General Manager

Must have experience at properties of similar size and quality.

Position will be required to work a varied schedule that may include evenings, nights, and week-ends.

Requirements:
-Must be a citizen of this country or possess a valid work permit.

Technical Requirements:
-Must live in the local area or within commuting distance.
-Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
-Ability to motivate Front Office & Reservations Employees to continuously upsell.
-Familiar with Front Office/Reservations training techniques.
-Verifiable record improving guest service and satisfaction.
-Understand scheduling to optimize financial performance while meeting employee scheduling.
-Track record resolving customer complaints to benefit of guests and the property.
-Assure guest expectations are exceeded through proper employee training.
-Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
-Experience overseeing Transportation Department.
-Participate in MOD program.

Managerial Requirements:
-Clear, concise written and verbal communication skills.
-Maintain a good working relationship with guests, groups, and personnel from other departments.
-Track record promoting an atmosphere of teamwork.
-Participative management style.
-Use a "hands-on" approach to management.

Business Skills:
-Excellent time management skills.
-Strong organizational skills.
-Excellent knowledge of computers.
-Strong customer service orientation and skills.
-Excellent listening skills.
-Solid scheduling experience.
-Follow/enforce company policies and procedures.
-Resolve problems.
-Assume responsibility/accountability.
-Excellent safety and sanitation skills.
-Understand security requirements.
-Create courteous, friendly, professional work environment.
-Creative problem solving skills.
-Ability to quickly evaluate alternatives and decide on a plan of action.
-Think creatively.