At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.

We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.

"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"

The Hotel George, A Kimpton Hotel, is seeking a housekeeping supervisor that works "hands on" with the staff of the department, as well as side by side, with the Director of Housekeeping in providing care and comfort to Hotel guests and employees. This position will be responsible for assisting in supervising and overseeing the performance and appearance of the hotel and housekeeping staff. To ensure the responsibilities of the housekeeping department are maintained in the absence of the Director of Housekeeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Prepare inspection report with the status of all guest rooms at the beginning of the shift.  This includes all guest requests, out of order rooms, and show rooms for the day.

Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of all guest room equipment.

Report any substandard conditions of the guest room to the Housekeeping department.

Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Maintenance department.

Evaluate Room Cleaners on their job performance according to the hotel standards.  When necessary take appropriate action (retraining, etc.) to ensure that their job performance is at a high quality level.

Communicate to the Front Desk all vacant and clean rooms, the completion of guest requests, and room status discrepancies.  The Front Desk will give the Housekeeping Supervisor all room moves, late check-outs, and additional guest requests for appropriate follow-up action by the Housekeeping Supervisor.

Answer the Housekeeping department’s telephone using friendly and proper telephone techniques.  The Housekeeping Supervisor  will help the calling guests with special requests, information, and status of Lost & Found items.

Interact with the hotel’s guests in a friendly, positive manner as a solution to their needs and a solution to any of their problems.  The Housekeeping Supervisor  will often act as a liaison between the guest and the room cleaner.

Check the hotel’s PMS computer for information concerning room status and to enter updated room status.

Close the Housekeeping office at the end of the shift including:

• Collecting all Lost & Found items, entering the information in the Lost & Found Log, and securing the items in a locked cabinet.
• Collecting the room cleaners assignment sheets and confirming the room status.
• Confirming the work schedule with the room cleaners for the following day.
• Collecting the room cleaners floor keys and securing them in the locked key cabinet.
• Completing a written Housekeeping report of all the hotel’s guest room status for the Front Desk at the end of the shift.
• Filing all daily report forms in the file cabinet.
• Securing the Housekeeping office and locking the door when departing for the day.

Qualified candidates will possess a positive attitude, leadership skills, organizational skills, a good work-ethic, basic knowledge of the function of a housekeeping department.

EDUCATION AND EXPERIENCE:

A high school diploma and one or more years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.  Fluent in foreign language as determined to be a necessity in order to communicate with housekeeping employees.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and talk or hear.  The employee frequently is required to sit, reach with hands and arms.  The employee is occasionally required to climb or balance.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 15-25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

(Please note:  management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).