The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

¨ To assist in the transport and storage of guest
luggage.

¨ Should have a clear understanding of Synergy and how
to place work orders in this system.

¨ Maintain 4-Star/4-Diamond standards of guest service

¨ To assist with guest packages.

a. transport to guest room

b. transport to car, or outside area.

¨ To properly "log" all runs on bell log at the "Bell
Stand."

¨ Accept other special duties as requested by
management.

¨ Responsible for a clean and neat appearance of
uniforms.

¨ Assist in keeping lobby clean and tidy

¨ Speak with guests in a friendly, warm manner making
them feel welcome to the hotel

¨ To be conversant with all hotel promotional programs
(guest related).

¨ Understand all emergency procedures

¨ Ensure cleanliness and organization of work area

¨ Understand all amenities and services offered at the
Resort

¨ Understand all Moments of Service scenarios

¨ Computer and printer, typewriter, telephone,
pen/pencil, photo-copying machine, facsimile machine

¨ Bell Stand luggage carts, hand truck

¨ Brass Polish and General Cleaning Products

¨ Interior and on occasion exterior of hotel with
exposure to weather conditions.

Job Requirements

Must be flexible to work mornings, evenings, and
weekends. Excellent customer service and knowledge of
the Hilton Head is preferred.

Ability to stand for prolonged periods of time.

Ability to bend and lift a minimum of 50 lbs.