Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways to spend your days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. A gracious, old-world ambiance permeates the grounds, from the resort lobby and outdoor gardens, to private terraces and inviting courtyards with outdoor fireplaces.

Located just south of Los Angeles, Terranea offers a 582-room resort, including a luxurious collection of residential bungalows, casitas and villas.  The resort features a host of world-class amenities, such as The Links at Terranea, an award-winning 9-hole, par 3 golf course, the spectacular Spa at Terranea, three ocean view pools, family-friendly activities, and a collection of eight distinctive restaurants, bars, cafés and lounges.

JOB OVERVIEW

Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. 

 

ESSENTIAL JOB FUNCTIONS

· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

· Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Maintain positive guest relations at all times.

· Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

· Resolve guest complaints, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation and organization of assigned work areas

· Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

· Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.

· Provide turndown service to designated rooms on assignment sheet:

· Empty trash containers and ashtrays.

· Remove all dirty terry and replace with clean par to designated layout.

· Replace soiled bed sheets and turndown bed.

· Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remote control).

· Set radio to designated station and volume.

· Refresh ice bucket, tray and glasses.

· Close drapes/shutters.

· Set lighting and thermostat to designated levels.

· Remove Room Service trays/tables/items from room to elevator service landing.

· Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

· Replace facial, toilet tissue and bathroom amenities in correct amount and location.

· Clean guest rooms as assigned.

· Update status of rooms cleaned and turned down on assignment sheet.

· Return and restock cart at end of shift.

· Empty vacuum bag and wipe vacuum clean.

· Ensure security of any assigned guest room keys.

· Report any damages or maintenance problems to the Supervisor.

· Turn over any lost and found items from guest rooms to the Supervisor.

·    Make up cribs and rollaway beds.

·    Stock cleaning supply caddies.

·    Re-hang/refold clothes.

· Other duties as assigned.