Service Express Luggage Attendant
The Westin Hilton Head Island Resort & Spa
Location: US - SC - Hilton Head Island
Jan 18, 2013
Employer
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Job Details
Service Express Luggage Attendant
Company
At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles: o Consistency: All candidates for a particular position go through the same process. o Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers. o Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.
Location
The Westin Hilton Head Island Resort & Spa is a 412 room, beachfront property featuring five F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space. Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package including health, dental, vision and 401K.
Department
As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It's a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do.
Job Description
Welcome and help guests to relax by assisting with luggage and personally escorting each guest to their room. Be encouraged to share your safety knowledge with each guest. Additionally, draw attention to hotel outlets as you offer each guest inspiring options. Enlighten guests about the Starwood Preferred Guest Program and instinctively recognize club members. Take time too maintain accurate logs. Take considerate care to store guest baggage upon request and instinctively assist with the loading and unloading of baggage into and out of automobiles. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Transport guests and employees in the hotel's shuttle. Deliver packages and faxes to guests. Decorate the lobby for large arrivals and departures. Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the brass bell carts.
Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: o Must be able to speak, read, write and understand the primary language(s) used in the workplace. o Must be able to read and write to facilitate the communication process. o Requires good communication skills, both verbal and written. o Knowledge of the city, particularly tourist attractions. Physical Demands o Work tasks generally are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, will be required to work outside during the course of the day to transport luggage to and from vehicles. Length of time of these tasks may vary from day to day and task to task. o Must be able to stand and exert well-paced mobility for up to 4 hours in length. o Must be...
Company
At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles: o Consistency: All candidates for a particular position go through the same process. o Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers. o Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.
Location
The Westin Hilton Head Island Resort & Spa is a 412 room, beachfront property featuring five F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space. Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package including health, dental, vision and 401K.
Department
As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It's a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do.
Job Description
Welcome and help guests to relax by assisting with luggage and personally escorting each guest to their room. Be encouraged to share your safety knowledge with each guest. Additionally, draw attention to hotel outlets as you offer each guest inspiring options. Enlighten guests about the Starwood Preferred Guest Program and instinctively recognize club members. Take time too maintain accurate logs. Take considerate care to store guest baggage upon request and instinctively assist with the loading and unloading of baggage into and out of automobiles. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Transport guests and employees in the hotel's shuttle. Deliver packages and faxes to guests. Decorate the lobby for large arrivals and departures. Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the brass bell carts.
Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: o Must be able to speak, read, write and understand the primary language(s) used in the workplace. o Must be able to read and write to facilitate the communication process. o Requires good communication skills, both verbal and written. o Knowledge of the city, particularly tourist attractions. Physical Demands o Work tasks generally are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, will be required to work outside during the course of the day to transport luggage to and from vehicles. Length of time of these tasks may vary from day to day and task to task. o Must be able to stand and exert well-paced mobility for up to 4 hours in length. o Must be...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Sales