POSITION FOCUS
To maximize revenue, profit, and market share associated with rooms and function space. Position has overall responsibility for managing data integrity of sales system, communicating group and catering strategy, lead management and dissemination, and evaluating all group and catering sales opportunities in partnership with the Sales and Catering Manager handling the opportunity. Ensures that revenue and profit are maximized by effectively calculating the displacement of other business and the price-point(s) that will make the business profitable.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
Maintains and updates all group and catering strategy tools including, Delphi, group strategy documents, need date documents, booking pace, pipeline reports, etc. Audits all new bookings entered into system for data integrity.

Generates and provides accurate and timely results in the form of reports, presentations, etc.

Monitors various lead systems, such as Cvent, Starcite, Meeting Broker, etc. Evaluates, logs, prioritizes, and disseminates leads accordingly. Lead system administration, including creating new users, technical issue resolution and verifying lead-response time.

Facilitates the sales process by ensuring fast and accurate response to all sales leads.

Prioritize/evaluate leads based on various factors, such as potential revenue, dates requested, size of program, etc.

In conjunction with Director of Sales and Marketing and Director of Revenue Management, establishes group ceilings, target rates, thresholds and patterns for short and long term strategy, and maintains sales system with the same.

Attends daily business review meetings, weekly strategy meetings, weekly sales meetings, and monthly group/catering forecasting meetings.

Catalogues all bookings reviewed with outcome and notes.

Determines pricing options for group and catering leads.

Performs displacement analysis as needed and in partnership with Sales Manager.

Partners with Sales team and seeks to understand customer value for property throughout the business evaluation process.

Understands and accurately represents individual property sales needs.

Ad hoc sales reporting to support total hotel revenue maximization.

Partners closely with Corporate System Administrator to ensure all new associates are trained on Delphi.

Modify Delphi as necessary for property needs and requests.

OTHER RESPONSIBILITIES
Develops strong relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Contributes to the hotel’s overall sales effort by assisting guests as needed.
Performs other duties as assigned or deemed necessary by management.
Focuses on revenue-producing activities and maximizes time.
Acts with integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of Sage hotels.
Displays a neat, clean, and business-like appearance at all times.
Associates are required to comply with Sage dress policy and standards.
Assist guests with changes and special requests, as needed.

SUPERVISORY DUTIES - ¬None

Competencies

Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
At least 2 years Delphi experience, in either Sales/Catering or Coordinator position
Certified NSA preferred, but not required
Working knowledge of lead systems such as Meeting Broker
Advanced knowledge with all Microsoft Office products, including Word and Excel
Market Vision experience helpful
Detail Oriented
Ability to multi-task

Abilities
Ability to work calmly in a fast-paced, sometimes high pressure environment.
Excellent hearing required for telephone inquiries and client and associate handling.
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel and building locations to assist clients.
Requires sitting most of the time, but does entail walking, standing and carrying of up to 15 pounds short distances.
Requires a significant amount of repetitive motion for keyboarding.
Education/Formal Training
Four year college degree or equivalent.

Experience
Previous sales, hospitality, and hotel revenue management experience preferred.
Hilton experience, preferred but not required

Material/Equipment Used
Basic office equipment and materials

Environment
General office and hotel environment. Working under fluorescent lighting.